Customer Testimonials

Just like these customers, you can find the optimal operating point for your service organization, saving dollars by eliminating inefficiencies in your workforce, and cost-effectively integrating your service organization's DNA with the overall solution.

"A critical issue facing customer service organizations today is manpower utilization. As we acquire new markets, the satisfaction of our customers hinges on how quickly and reliably we resolve service calls. ViryaNet…will increase the efficiency of our field technicians by ensuring that we respond with the right technician to resolve our customers' service issues."
- Monica Braden, AVP, Business Operations, Frontier Communications

"The Consolidated Communications team selected ViryaNet from among several Mobile Workforce Management (MWFM) vendors based on their experience with similar customers and their comprehensive suite of mobile workforce management tools. They provide additional functionality beyond the standard box of solutions. We are pleased to have a complete inventory management module and an integrated Business Process Manager component among the core capabilities of the solution."
-Bob Udell, COO, Consolidated Communications

"ViryaNet's applications will allow our technicians to interact with other members throughout our organization and provide our customers with a consistent and high quality of service. We will use ViryaNet…to deepen our relationships with our customers, which is the foundation upon which we have built our business."
- Mark Faris, Senior Vice President, Network Operations, XO Communications

"Vectren selected ViryaNet because of its robust functionality that yields bottom-line impact. ViryaNet will support our current and future requirements. Vectren's project team includes key members of our field force to help ensure this product enhances what Vectren field employees do best - serve our customers."
- Rick Schach, Vice President of Energy Delivery, Vectren Corporation

"Consolidating the information systems that manage the variety of field service operations has been contemplated in our industry for some time, but the vendor's products were not there. Like so many others, we have multiple mobile technology platforms. We spent significant time shaping our mobile strategy to align with our future business needs. The ViryaNet technology was the best choice to consolidate platforms and reduce the complexity. This integrated platform supports long cycle, short cycle and 'break-in' work and will allow Vectren to improve our responsiveness to customer needs and provide new field technology such as advanced mapping and redlining."
- Dan Bugher, Vice President of Information Technology, Vectren Corporation

"ViryaNet committed to build a solution for complex scheduling and dispatch and make it part of their core product. They built it to our specs. It was a true partnership that worked in everyone's favor."
-Jeff Vaughn, Superintendent of Field Technologies, Laclede Gas

"The benefits of the software will be realized in all areas of our company, and will improve the efficiency of our customer-facing operations as well as reduce costs. Jackson Energy Authority's IT staff and business users found ViryaNet's team to be responsive to our needs, committed to knowledge transfer, and focused on our company's success."
- Jim Watson, Senior Vice President and COO, Jackson Energy Authority

"ViryaNet technology will support our commitment to improve the quality and efficiency of the service we provide to our customers. This application will be an integral component of our strategy to dispatch work to our field employees in a way that will help them manage their work better and deliver a higher level of customer support. It will also help us to manage our assets and equipment more effectively."
- Earle Tuele, Director, Operating Services, AltaGas Utilities

"ViryaNet is critical to our delivery, differentiating our company in the marketplace, and providing superior service."
-Sue Curran, Director, Service & Technical Resources, Spencer Technologies

"In addition to the savings achieved through the rationalization of our field offices, centralized dispatching has delivered hard dollar efficiencies by reducing the number of service work FTEs. Similarly, by moving from paper to electronic processing, we have dramatically reduced the burden of manually closing the 700,000 orders we handle each year. Receiving data directly from the field has enabled us to achieve a reduction in the FTEs involved in closing orders as well as a significant percentage of dispatching FTEs."
- Brett Williams, Director, Field Resource Operations, Black Hills Energy (formerly Aquila)

"...we can allocate jobs according to an engineers' location at any given moment, the equipment they have available and their expertise. As a result engineers can make the best use of their time and be able to help our customers quicker."
-Jon Standen, Head of Customer Technical Services, Molson Coors

"LWC [Louisville Water Company] engaged in very careful due diligence, looking at all the major solution providers, and found ViryaNet…to contain the most powerful scheduling algorithm, rich functionality, robust integration capabilities, and state-of-the-art mobile technology - all on an industry standard web and wireless platform. ViryaNet [product] will serve as the foundation upon which LWC will continue providing the highest quality service to our customers and empowering our employees with the tools needed to quickly and efficiently respond to our customer."
- G Seetharam, Project Manager, Louisville Water Company

"We are delighted with the ViryaNet product, and impressed with the results to-date derived…ViryaNet has been responsive to our needs, and has served as a valuable partner during this process. We are expecting continued operational savings as well as increased worker productivity in months to come."
- Paul Beaulieu, Supervisor, Central Maine Power