Vertex

Using Vertex's unique Outsourced Field Service Dispatch, companies can retain their field technicians while outsourcing dispatchers to Vertex. The dispatchers use ViryaNet's mobile workforce management solution to schedule and dispatch work to field technicians. Field technicians use ViryaNet's solution to receive work orders, update work order status and report completion.

Vertex is a leading BPO and Customer Management Outsourcer, operating across a wide range of market sectors and geographies delivering exceptional customer experiences and winning outcomes for clients.

Vertex has 15,000 employees, and 80+ offices and operations in the UK, USA, Canada, India and Australia.

Vertex's industry focus is utilities, public sector, financial services, telecommunications and retail/distribution industries where they provide:

• BPO and Customer Management Outsourcing - Managed business and customer care processes/services.
• IT Applications and Services - Broad solution set of applications, software solutions, products and professional services.
• Consulting and Transformation - Advisory services that leverage Vertex's deep sector-specific knowledge.
• Decision Sciences - Expertise to support clients through all stages of the analytics lifecycle.