Using Vertex's unique Outsourced Field Service Dispatch, companies can retain their field technicians while outsourcing dispatchers to Vertex. The dispatchers use ViryaNet's mobile workforce management solution to schedule and dispatch work to field technicians. Field technicians use ViryaNet's solution to receive work orders, update work order status and report completion.
Vertex is a leading BPO and Customer Management Outsourcer, operating across a wide range of market sectors and geographies delivering exceptional customer experiences and winning outcomes for clients.
Vertex has 15,000 employees, and 80+ offices and operations in the UK, USA, Canada, India and Australia.
Vertex's industry focus is utilities, public sector, financial services, telecommunications and retail/distribution industries where they provide:
We'd love to show you how ViryaNet can help you find the optimal operating point for your service organization, save dollars, and provide better service.