Although, many service organizations are investing in their second- or third-generation mobile workforce management solution, many of these organizations do not meet their goals and do not significantly improve their year-over-year results.
ViryaNet recommends an integrated approach that brings about change by focusing on business results and putting methodologies in place - performance management, business process re-engineering, and change management - with ViryaNet G4, a comprehensive mobile workforce management platform.
With this integrated approach, we ensure your mobile workforce management deployment meets your business objectives:
With ViryaNet G4 you can find the optimal operating point for your service organization, save dollars by eliminating inefficiencies in your workforce and provide better service.
1. Plan for the moment and for the future
ViryaNet G4 provides a complete set of resource planning tools to help you manage the entire planning spectrum, applying predictive business intelligence to help with strategic resource decisions. For example: How many people do you need? What should be their skill set? And where should they be located?
2. Align daily schedules with your prioritized business objectives
ViryaNet G4 assures optimal daily schedules to best reflect your service business priorities.
3. Model your entire service business
With ViryaNet G4 you can model your entire service business in order to provide transparency and accountability throughout your organization. By adhering to the "work is work" concept, you can break unnecessary departmental silos, enforce common service policies across your service organization, and better utilize your workforce to perform any task an individual is skilled to do.
4. Leverage industry best practices
ViryaNet G4 introduced a unique approach for capturing business processes industry best practices by embedding a standard-based Business Process Engine with its solution. ViryaNet's BPM Blueprint for Mobile Workforce Management is a set of business processes that capture the essence of scheduling, dispatch and exception management in field service, while remaining extensible and focused on continuous improvement.
5. Cost-effectively extend ViryaNet G4 to meet your unique business needs
With ViryaNet G4 you can develop customized functionality that is not intrusive, allowing you to meet the demanding requirements of your business users, self-rely on your IT resources or any resource with generally available skills (not depending on expensive, proprietary technical knowledge), and avoid intrusive code development that can be expensive to maintain and difficult to upgrade.
We'd love to show you how ViryaNet can help you find the optimal operating point for your service organization, save dollars, and provide better service.