Why ViryaNet

Although, many service organizations are investing in their second- or third-generation mobile workforce management solution, many of these organizations do not meet their goals and do not significantly improve their year-over-year results.

ViryaNet recommends an integrated approach that brings about change by focusing on business results and putting methodologies in place - performance management, business process re-engineering, and change management - with ViryaNet G4, a comprehensive mobile workforce management platform.

With this integrated approach, we ensure your mobile workforce management deployment meets your business objectives:

• A business-value focus is maintained from the first engagement through the full lifecycle of our solution.
• Our performance management and field service experts guide you on how to build a performance management practice, how to define the right key performance indicators (KPIs) for your organization, and how to map these KPIs to your business questions.

With ViryaNet G4 you can find the optimal operating point for your service organization, save dollars by eliminating inefficiencies in your workforce and provide better service.

1. Plan for the moment and for the future

ViryaNet G4 provides a complete set of resource planning tools to help you manage the entire planning spectrum, applying predictive business intelligence to help with strategic resource decisions. For example: How many people do you need? What should be their skill set? And where should they be located?

• Managing a work backlog of long-term, already-made commitments by optimally pre-selecting the ideal date to perform a given task.
• Optimizing daily schedules while balancing conflicting business objectives based on your prioritization (e.g., balancing between shorter drive time and a suitability of a given resource based on previous acquaintance with the case or customer or balancing between the cost of a resource and the objective to minimize the risk of missing an appointment, trying to schedule the task as early as possible).
• Proactively respond to exceptions, using a combination of real-time information monitoring and variety of automatic, semi-automatic or manual re-planning tools.

2. Align daily schedules with your prioritized business objectives

ViryaNet G4 assures optimal daily schedules to best reflect your service business priorities.

• ViryaNet G4 is the first and only solution to introduce a scheduling engine that optimizes for multiple (likely conflicting) business objectives, guided only by your service priorities and not relying on a subjective, cumbersome tuning exercise.
• ViryaNet G4 is the first and only solution to auto-tune the internals of the scheduling algorithm, avoiding the risk of having optimized schedule one day, and a far-from-optimal schedule once the data changes.

3. Model your entire service business

With ViryaNet G4 you can model your entire service business in order to provide transparency and accountability throughout your organization. By adhering to the "work is work" concept, you can break unnecessary departmental silos, enforce common service policies across your service organization, and better utilize your workforce to perform any task an individual is skilled to do.

• You can model individual resources, crews, equipment and even an external workforce, applying different management policies for each resource type.
• You can model any work type from short break/fix tasks to complex, interdependent and long- duration projects. ViryaNet G4 planning tools will automatically blend the different work types into one optimal assignments scheduling plan.
• You can combine a complete inventory and logistics management model and solution with your resource and task views to improve your (scheduling and dispatch) decisions, as well as better streamline the work in the field.

With ViryaNet G4 you can build on industry best practices, while cost-effectively integrating your service organization DNA with the overall solution.

4. Leverage industry best practices

ViryaNet G4 introduced a unique approach for capturing business processes industry best practices by embedding a standard-based Business Process Engine with its solution. ViryaNet's BPM Blueprint for Mobile Workforce Management is a set of business processes that capture the essence of scheduling, dispatch and exception management in field service, while remaining extensible and focused on continuous improvement.

5. Cost-effectively extend ViryaNet G4 to meet your unique business needs

With ViryaNet G4 you can develop customized functionality that is not intrusive, allowing you to meet the demanding requirements of your business users, self-rely on your IT resources or any resource with generally available skills (not depending on expensive, proprietary technical knowledge), and avoid intrusive code development that can be expensive to maintain and difficult to upgrade.

• ViryaNet G4 supports a variety of standard APIs, making it simple to integrate into your Enterprise Application Environment, as well as cost-effectively extending business processes that normally reside within an application (which makes it hard to change business processes).
• ViryaNet G4 mobile solution is the first to introduce integration with Microsoft InfoPath® forms tool, presenting a compelling value proposition for developing complex data collection forms without coding.
• ViryaNet G4 data mart enables service organizations to develop their own business reports, utilizing any reporting engine and avoiding the need to understand the "nuts and bolts" of an application operational database.