Reports & Dashboards

Normal business processes produce information at every step in the process. But how do you really know what's happening in your operation week-by-week, day-by-day, hour-by-hour? How can you analyze trends over time on a weekly, monthly, or quarterly basis? How can you get to the right data?

The ViryaNet Performance Management Framework promotes a balanced view of your business, elevates your ability to make informed executive decisions, and leverages the business value of your mobile workforce management solution.

Executives can:

• Create measurable targets for strategic objectives
• Track ongoing performance and trends over time
• Review performance against goals and analyze variances
• More accurately forecast and adjust to evolving business needs
• Review strategic goals with key performance indicators (KPIs), such as:
  • Customer Satisfaction
    • What percentage of jobs is completed successfully on the first call? Are we improving over time?
  • Utilization
    • How much of the working day is consumed with non-productive work or travel?
  • Compliance and Productivity
    • What's the variance between best and worst performers?
  • Resource Planning and Utilization
    • Are there enough or too few resources available in a service team/area to fulfill upcoming jobs?
• Determine how do these metrics compare with an earlier period of time (monthly, quarterly, year-over-year)

Operations Managers can determine:

• How am I doing right now against my plan?
• Will I be able to keep all my commitments?
• Will I incur any overtime today?
• How effectively are my schedulers and dispatchers managing new or urgent work?
• Am I underutilizing my field workforce?

Business Objectives Prioritizing Analysis

Compliance and Effectiveness - Planned vs. Actual

Optimizer Profiles Analysis

Optimizer Results

Utilization Per Center

Utilization Per Department

Balanced View - Productivity, Efficiency and Utilization

What/If Utilization Dashboard

Workload by State/City

ViryaNet G4 KPIs, Charts & Dashboards

The ViryaNet Performance Management Framework offers visibility into your current and historical business performance. Packages include:

Productivity & Effectiveness

• Execution of work and compliance to plan
• Meeting SLAs and keeping appointments
• Best and worst performers
• Quality of utilization and use of overtime
• Performance metrics visibility for improved employee engagement

Operational Analysis

• Planning & execution quality against goals
• The impact of different prioritizations
• Effects of changes to the daily plan
• Work efficiency

Demand & Impact

• Visualized analysis of workload forecasting
• Bridging workforce gaps analysis
• Planning horizons using history analysis
• Informed inventory planning analysis

ViryaNet Performance Management Framework - KPI Examples

Productivity & Effectiveness

• Number of Travel Hours per Day per Employee per Department
• Number of Reported Work Hours per Week per Employee per Region
• Average Percentage of Utilization per Quarter per Center
• Percentage of SLAs Met per Day in Total
• Number of Return Visits on Average per Week per Field Technician

Operational Analysis

• Number Scheduled Tasks per Field Engineer
• Number of Unscheduled Tasks by Work Type
• Number of Completed Tasks per Region
• Number of Open Tasks by Required Skills

Demand & Impact

• Number of Parts in Van on Average per Region
• Percentage of Utilization as a Function of Number of Employees per Department
• Predicted Number of Planned Tasks for the Next 30 Days Based on History Analysis
• Number of Overtime Hours of In-house Employees Estimated for Next Month's Work
• Estimated Cost of Outsourced Employees for Number of Tasks by Type per Center

Data Integrity and Accuracy

• Percentage of reliable data points measured, based on pre-set thresholds
• Percentage of accurate data points measured, based on comparison of two data sources
• Monthly comparison to measure improvement in data integrity