BPM Blueprint for Mobile Workforce Management

You're trying to achieve your business objectives with limited resources. Updating processes, changing existing processes, adding new processes, exception management handling….

How can you get better visibility into the effectiveness of your business processes?

• Identify and review a set of commonly implemented workforce management business steps, processes, and exceptions, then categorize into business terms, such as work initiation and work planning.
• Implement each step or process, using ViryaNet's recommended best practices from both the business and technology perspectives, allowing business users to utilize these steps and processes to build new processes, while still taking advantage of current expertise.
• Harvest the conditions within a step or process and implement as rules that quickly adapt to changing conditions.

ViryaNet G4 Workforce Management Blueprint

ViryaNet G4 Workforce Management Blueprint of the ViryaNet G4 Product Suite helps enable faster BPM adoption. Features include:

• Work Creation Approval
• Work Creation Escalation
• Auto-Assignment
• Dispatching
• Locking
• Work Acknowledgement Policies
• Work Progress Notifications
• Pullback Process
• Re-Qualify Expired Work
• Priority Aging
• Re-Schedule Delayed Work
• Dynamic Scheduling
• Customer Escalations