July 10, 2003
ViryaNet Announces the Availability of ViryaNet Service Hub 8
Southborough, Mass. - July 10, 2003 - ViryaNet (NASDAQ: VRYA), a leading provider of integrated mobile and Web-based software applications for workforce management and the automation of field service delivery, today announced the release and availability of ViryaNet Service Hub 8.
"ViryaNet Service Hub 8 represents a major advancement in our already functionally rich product," stated Win Burke, president and CEO, ViryaNet. "With ViryaNet Service Hub 8, customers will see dramatically increased field worker productivity and efficiency, resulting in lower operational costs and better customer service. Despite our restructuring and cost cuts during the past year, we still invested significantly in our R&D, enhancing and improving our award-winning ViryaNet Service Hub, developing major new functionality, and maintaining our substantial lead in the marketplace. We are pleased that several new customers have already invested in ViryaNet Service Hub 8 since it became available in the second quarter of 2003, including Louisville Water, Spencer Technologies, and a large telecommunications company in the United States."
ViryaNet Service Hub 8 boasts many new features, enhanced functionality, and major technological improvements, including:
Functional enhancements to ViryaNet's Mobile Workforce Management application
ViryaNet Service Hub 8 adds a new, improved map-based dispatching utility to ViryaNet's already-powerful Mobile Workforce Management application. Users can now graphically see both the location of the task and the locations of the closest field engineers on a map, and with the use of drag and drop, can assign a task to an engineer. Many useful features, such as a dispatch board monitor, ability to modify the assignment duration of a task, and a mouse right-click menu to dispatch or reassign tasks have also been added in this newest release. ViryaNet Service Hub 8 also includes the automatic or manual scheduling and dispatching of field engineers who work in crews. Another important enhancement is the ability now to run Service Scheduler, the Company's advanced algorithmic scheduling optimizer, in a simulated mode. With this enhancement, the supervisor or dispatcher can simulate various scenarios, analyze the results and then decide whether to accept the preferred mode.
Mobile Computing Platform
ViryaNet Service Hub 8 enhances ViryaNet's Mobile Computing platform with a complete messaging system that facilitates communication between the mobile worker and the dispatch center or headquarters. Another enhancement to the Mobile Computing Platform is the Auto-Connect feature, which automatically connects and disconnects the mobile device to the network and saves the user the effort of dial-up or manually making a connection.
ViryaNet Service Hub 8 introduces eStock, a sophisticated Supply Chain Management application built for the Internet, to manage the necessary functions of shipping and receiving based on the part request mechanism. eStock automates the processing of part requests among warehouse, supplier, customer site, and field engineer's van, through all phases of allocation, picking, shipping, receiving, stock views, stock movements, and adjustments.
Support for Application Service Providers (ASP)
ViryaNet Service Hub 8 now lets an ASP centrally deploy, host, and manage multiple service companies using a single instance of Service Hub. An ASP, such as ViryaNet's partner Mobile Field Engineering of Dallas, TX can offer small service companies access to the full suite of ViryaNet Service Hub functionality with minimum up-front investment and a speedy implementation.
ViryaNet's Integration Server, an integral component of ViryaNet Service Hub, which allows customers to tie together their existing systems, has been extended and enhanced in the Service Hub 8 release to support Web services. ViryaNet Service Hub 8 includes a SOAP (Simple Object Access Protocol) Services Adaptor and a SOAP Services Conduit to allow an organization to capitalize on the vast information available over the Internet using Web services.
User-Defined Queries (UDQ)
ViryaNet Service Hub 8 also includes many usability, security, and integration enhancements for user-defined queries and reporting. By using ViryaNet's user-defined queries, customers now have the ability to configure the search criteria, filter the fields, provide sophisticated sort options, and retrieve the search results as well as build an Excel worksheet based on the requested search results data.
Pricing and Availability
ViryaNet Service Hub 8 pricing is based on the number of users and functionality deployed, enabling significant ROI for organizations of varying sizes. ViryaNet Service Hub 8 is immediately available for general distribution and implementation.
Tried and Proven Application
ViryaNet Service Hub 8 is the newest and latest release of the proven ViryaNet Service Hub platform, originally made available in March 2000 and installed at numerous customer sites in a range of industries, including utilities, telecommunications, manufacturing, building services, and retail. Continued evidence of the industry acceptance of ViryaNet Service Hub is the purchase or upgrade of ViryaNet Service Hub 8 in the second quarter of 2003 for deployment at several customer sites, in the United States, Europe and Japan.
Upgrading to ViryaNet Service Hub 8: an Investment Protection Plan
ViryaNet offers to existing customers, which have support contracts for ViryaNet Service Hub, a no-charge software license upgrade for new releases, including ViryaNet Service Hub 8. ViryaNet also offers professional services to assist with on-site installation and implementation of new releases.
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - the award-winning ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and activity reporting; customer contract and entitlement automation; and asset, logistics and repair management.
Customers in the utility, telecommunications, grocery and retail, high-technology manufacturing, HVAC, and other service industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its products, its relationships with its customers, and its customer purchases. All forward-looking statements included in this document are based upon information available to ViryaNet Ltd. as of the date hereof, and ViryaNet Ltd. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business include market acceptance of and demand for the Company's products, risks associated with a slow-down in the economy, risks associated with the financial condition of the company's customers, risks associated with competition and competitive pricing pressures, risks associated with increases in costs and operating expenses, risks in technology development and commercialization, the risk of operating losses, risks in product development, risks associated with international sales, and other risks that are set forth in ViryaNet's Form F-1, as amended, declared effective by the SEC on September 19, 2000, and the other reports filed from time to time with the Securities and Exchange Commission. You should not place undue reliance on these forward-looking statements, which speak only as the date hereof. ViryaNet disclaims any obligation to publicly update or revise any such forward-looking statements to reflect any change in our expectations or in events, conditions, or circumstances on which any such statements may be based, or that may affect the likelihood that actual results will differ from those set forth in the forward-looking statements.
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