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"Western Water is committed to the 'Triple Bottom Line' - environmental responsibility, a healthy community, and top-notch customer care and service," said David McDonald, IT Manager, Western Water. "These goals are achieved through our employee culture that fosters excellence and technology that supports all of our critical business processes. We intend to use the ViryaNet product as the foundation from which our business will evolve and
grow."
Gas, electric, and water companies face myriad challenges that include deregulation, mergers, and changing technologies. They also confront different types of resource management issues, from high-volume, short-duration tasks, such as meter reading, meter services and outage response; to complex, planned projects, such as installation, maintenance, and construction projects that often involve many resources over an extended period of time.
The ViryaNet solution allows utilities to solve both complex, multi-day work orders, as well as high-volume service requirements.
ViryaNet is the only provider in the industry to develop and offer solutions specific to your industry, whether it is water, electric, or gas. Our three products, ViryaNet FOCUS, ViryaNet WorkUP, and ViryaNet Service Hub are powerful
mobile workforce management solutions that provide a complete support system for managing the delivery of services.
ViryaNet for Utilities enables utilities to:
- Manage the initial service call with powerful CRM capabilities
- Automate technician scheduling, workload balancing, and route optimization
- Semi-automatically or manually dispatch technicians and crews based on service type
- Communicate on line and off line across any device and network
- Integrate existing CIS, billing, provisioning, and outage management systems through a powerful integration server and published APIs
- Monitor daily activity and long-term trends for strategic planning
- Manage 100% of field resources daily activities, including overtime or union regulations
- Book Web-based appointments in real-time
ViryaNet provides the utilities industry with a one-stop solution to meet all of their resource management requirements.
ViryaNet is in use at dozens of utility companies, including these:
- AltaGas
- Aquila
- Barwon Water
- Brisbane City Council
- Central Maine Power Co.
- City West Water
- Dominion Resources
- Duquesne
- Gold Coast Water
- Jackson Energy
- Louisville Gas & Electric
- Louisville Water
- Lumbee River
- MUD of Omaha
- Montana-Dakota Utilities
- Nova Scotia Power
- Orange & Rockland
- Singapore Power
- Vectren
- Western Water
- Yarra Valley Water
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