Solutions for Telecommunications

"We are committed to providing the best possible service to our customers and empowering our employees to quickly and efficiently respond to our customer needs by using strong service processes with quality information, "said Mark Faris, Senior Vice President, Network Operations, XO Communications. "ViryaNet's solution will allow our technicians to interact with other members throughout our organization and provide our customers with a consistent and high quality service. We will use the ViryaNet solution to deepen our relationships with our customers, which is the foundation upon which we have built our business."

The challenges that face telecommunications companies echo those of other companies in highly competitive industries. You need to identify and enhance revenue opportunities, lower operating costs, and increase the utilization of existing assets.

In the past, telecommunications companies operated in a highly regulated environment, providing only telephone services to homes and business. Today, that's changed, and the business of telecommunications has become more demanding.

As part of one of the fastest-paced industries of our time, you must:

• Open new markets and channels
• Swiftly deliver new products and services (voice over IP, video on demand, and more) to capture the growth potential of the market
• Contend with new competitors
• Manage shifting regulatory constraints
• Lower operating costs (with enhanced or new technology) and maximize the utilization of their internal and external service staff
• Manage consolidation and assimilation of new companies, systems, and unique delivery processes

ViryaNet for Telecommunications enables you to achieve competitive distinction by providing the capabilities that enable you to:

• Automate technician scheduling and route optimization
• Manage third-party contractors through the Internet
• Obtain real-time call status through wireless and voice portals
• View a color-coded dispatch board that offers comprehensive service status

ViryaNet is in use at many telecommunications companies, including these:

• Frontier Communications
• NTL
• Orange
• Penn Telecom
• T-Mobile
• Verizon Avenue
• XO Communications