Solutions for Retail

"This was a wide-ranging project, encompassing many departments, hundreds of users, hundreds of business processes, and ERP purchasing, financial, and some legacy application interfaces," stated Dave Duncan, Vice President of Facilities, Publix Super Markets, Inc. "The scope of the project was both broad and deep, and fundamentally changes and improves our ways of initiating, delivering, and managing service. The ViryaNet and Publix teams have defined and embedded the retail industry's best practices in Service Hub for Retail Maintenance Management."

Margin pressures, new service channels, and increasing customer demands confront every retail business. These challenges impact what you make, when you make it, how you deliver it, how you sell it, and the price you charge for it.

When you're running a retail operation, you need to worry about a lot of things - maintaining your assets shouldn't be one of them. The "up time" and effectiveness of those assets in supporting individual department's objectives can be the difference between making your razor-thin margin goals and not making them.

• Are you faced with out-of-service assets?
• Do you find it difficult to manage the complex network of third party service providers?
• Do you need help reducing your refurbishment cycle time?
• Are you managing escalating repair costs?

ViryaNet for Retail offers capabilities that enable you to:

• Log service calls and work orders
• Track store assets
• Manage spare parts
  
  • Cycle counting
  • Auto replenishment
  • Serialized tracking
  • ...and more
• Match technicians and subcontractors to work assignments
• Conduct detailed technician scheduling and route optimization, using a color-coded dispatch board that offers real-time status
• Utilize a mobile solution for paperless work-orders, with optional bar-code scanning
• Proactively schedule and manage preventative maintenance
• Dispatch and communicate with third-party providers using an Internet service portal, email, or fax
• Obtain real-time work order status through wireless and voice portals or Internet kiosks
• Close calls and support detailed mobile field activity reporting, including parts used, assets updated and time sheet recordings
• Automate invoice matching and management
• Manage refrigerant tracking
• Manage depot repair operations

Whether you're a grocery or retail chain, ViryaNet for Retail offers solutions to enhance the utilization of your precious resources.

ViryaNet is in use at many of retail companies, including these:

• Leslie's Pool Mart
• LoJack
• News America Marketing
• Publix Supermarkets