Solutions for General Field Service

"ViryaNet's solution enables us to tailor services to each customer and trim unnecessary work, resulting in the delivery of high-quality services at a cost savings to our company," said Mr. Hajime Fujii, general manager of the customer support and services division at Omron Alphatec. "Our customers will be serviced more accurately and proficiently, which gives us a clear advantage in becoming a leading IT solutions provider. Also, with ViryaNet's Web-based solutions, we can easily expand our services and deploy mobile and Web-based offerings, allowing us to remain at the forefront in this highly competitive mobile age."

ViryaNet for Field Service is at work in dozens of manufacturing, facilities and building management, and other specialized service companies around the world. High-quality, dependable service remains a key differentiator in retaining customers in these competitive markets. Service organizations require the breadth and flexibility of a complete field service automation system to provide this high-value service.

ViryaNet provides an end-to-end service management system that helps you ensure that margins are delivered and customers remain satisfied.

With ViryaNet for Field Service, you can:

• Automate technician scheduling and route optimization
• Utilize a mobile solution for paperless work-orders, with optional bar-code scanning
• Obtain real-time call status through wireless and voice portals
• Invite key customers to communicate with your company via a customer portal, so that they can view their call status and equipment history on-line
• Track your installed base and all items under contract
• Automate the contract renewal and warranty conversion process
• Tightly integrate with financial accounting systems (AR, GL, etc.) through published APIs
• Manage both field service and depot repair operations
• Manage third-party servicers through the Internet
• View a color-coded dispatch board that offers comprehensive service status

ViryaNet is in use at dozens of companies, including these:

• BG&E Home
• Innserve
• Omron Alphatec
• Ricoh Technosystems
• SIIT
• Securicor
• Symbol Technologies