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Industry analysts confirm that best-in-class companies approach a continous form of scheduling to ensure productivity. Many of your peers use ViryaNet software for just this reason - to automate the routine, provide real-time information on what is really happening, and alert you to these exceptions while you can deal with them proactively. ViryaNet Service Hub G4 Execution components automate dispatch, field, inventory, and contract functions. ViryaNet Service Hub G4 DispatchViryaNet Service Hub G4 Dispatch is an intelligent decision-support application that acts as the service operation's day-to-day nerve center for management of resources, scheduling of new work, scheduling of appointments (following a negotiation with a customer) and tracking the planned execution progress. ViryaNet Service Hub G4 Dispatch is a graphical set of tools that provide instant access to critical information on all your work and resources. The Dispatch component contains interactive views, including a Gantt view of all work - simple to complex -, a Geo-centric view, and a unique task view for effectively managing assignments across your internal and/or external workforce. Dispatch's appropriate levels of automation provide all pertinent, consolidated information enabling dispatchers to spend their critical time handling exceptions and receving guideance toward their next decision. ViryaNet Service Hub G4 FieldViryaNet Service Hub G4 Field enables field-based workers and managers to remotely access required information and maximize productivity, improving operational efficiencies and customer service levels. Field also enables field-based workers to update status and detailed work information associated with work orders, working in online or offline mode. Field complements and seemlessly operates with the ViryaNet Service Hub G4 Dispatch component. But Field is also an independent product, able to communicate with various other office systems. The Field component leverages state-of-the-art technologies that allow you the freedom to choose from a wide range of device options (that can be deployed in parallel), including laptops, smart phones, PDAs, voice-commands and WAP-compliant mobile phones. Across this range of devices, field workers receive work orders (job details, maps, driving directions, and attachments); acknowledge or reject those orders; report activities and status, such as en-route, arrived on site, left site, completed, on break; and report work-related activities, such as time, labor, parts usage, travel and expenses. All field -based activities are integrated with an advanced time-sheet feature that enables you to fully manage field-based operations. ViryaNet Service Hub G4 InventoryViryaNet Service Hub G4 Inventory is a critical component for managing the flow of materials within your service operation, and is mandatory for truly optimizing the scheduling and dispatching processes. ViryaNet is the only provider of an enterprise-class optimization engine - the ability to optimize short and long duration work - that provides an integrated module for managing your full spectrum of inventory and spare part requirements and by default the only provider that can ensure inventory is available prior to a truck roll. Track consumption and usage of the various tools, parts, and equipment used during the work process. Inventory automatically captures information from the field workers, and summarizes appropriate data for various interfaced systems. The Inventory component provides the ability to manage parts catalogue, warehouses hierarchy and the support chain processes of parts purchasing, parts movement, auto-replenishment and stock count. ViryaNet Service Hub G4 ContractsViryaNet Service Hub G4 Contracts manages the entire contract lifecycle, from the initial quote to the generation of invoice data for services purchased. Contracts provides comprehensive and flexible management of service portfolios and customer contracts. It enables you to outline your relationship with your customers and to systematically define customers' expectations of the services that they will receive, including the response time, method of delivery, and cost of delivery. Contracts is a critical component for defining the service level agreements (SLAs) with your customers and is imperative for truly optimizing the scheduling and dispatching process. ViryaNet is the only provider of an enterprise class optimization engine - the ability to optimize short and long duration work - that provides an integrated contract module for managing your customer SLAs and by default the only provider that truly understands what is required to meet your customers' expectations.
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There are your plans, then there's the real world. And each time your mobile workforce rolls out of your yard into the real world you need to be prepared to proactively deal with the exceptions to your plans.