November 29, 2005
Southborough, Mass. - November 29, 2005 - ViryaNet, Inc. (NasdaqSC: VRYA), a leading provider of software applications for mobile workforce management and field service delivery, today announced that Gold Coast Water (GCW), a major utility providing water and wastewater products and services to residential and commercial customers in Queensland, Australia, has contracted with
ViryaNet to implement ViryaNet's FOCUS product.
Gold Coast Water, a division of Gold Coast City Council, employs approximately 150 field technicians who manage the day-to-day reactive and programmed maintenance and operational assignments associated with the company's $1.6 billion worth of assets. These assets are spread over a significant geographical area, and require a host of servicing requirements; from repairing simple water measurement products to maintaining complex wastewater pump stations. GCW oversees
about 6,000 kilometers of water and wastewater pipes, over 600 pump stations, 75 reservoirs, and six treatment plants.
GCW intends to use ViryaNet's FOCUS product to improve the operational performance of its field service delivery organization. GCW's Operations and Maintenance Branch will use ViryaNet FOCUS to schedule and dispatch people and resources to various job assignments. Upon the completion of the project with GCW, Gold Coast City Council may adopt ViryaNet FOCUS to perform similar functions in other
divisions.
FOCUS is a product developed and supported by ViryaNet Pty Ltd., and consists of several software components, including call taking, dispatch functionality, case management, workflow, field-based GIS support, and powerful integration software.
FOCUS, which will be accessible by GCW field staff via ruggedized tablet PC devices, will help improve customer service levels, as crews will be able to respond more quickly to routine and non-routine work. Expected benefits are many, and include resolving customer inquiries faster, as jobs are scheduled and begun sooner as well providing consistent and standardized responses to customers.
FOCUS will also create an environment of continuous improvements, as staff will be able to collect information on capital assets, including failure causes, repair type, and much more field information.
"Providing excellence in service to customers is the mission of all operations within Gold Coast Water," stated Shaun Cox, Director Gold Coast Water. "Whether it is the front -end customer service section staff who replies to the initial inquiry, the first response field crew, the contractor working for GCW, developers working on contributed asset, all leave an impression on the public. We undertook significant research in determining the right solution
for our needs. We are most impressed with the ViryaNet product and staff."
"Today's utility companies require a solution that provides real value and a demonstrated return on investment," stated Jeff Oskin, VP, International, ViryaNet. "With a strong record of success in the utility marketplace, ViryaNet fundamentally understands the challenges faced by this industry, and addresses them with a mobile workforce solution that incorporates years of experience in field service automation. We are
very pleased to welcome Gold Coast into our family of customers. We are also delighted with the market relevance we have established and market success we have achieved in this part of the world."
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization’s service operations. ViryaNet’s flagship product — ViryaNet Service Hub — combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet’s deep service expertise to help companies improve workforce scheduling, dispatching, and activity reporting; customer contract and entitlement automation; and asset, logistics and repairs management.
Customers in the utility, telecommunications, grocery and retail, and other service industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction. Visit ViryaNet at www.viryanet.com.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet’s expectations, beliefs, intentions, or strategies regarding the capabilities of its products, its relationships with its customers, its customer purchases, its future operational plans and objectives including integration of other businesses, its future business prospects, its future financial performance, its future cash position, and its future prospects for profitability. All forward-looking statements included in this document are based upon information available to ViryaNet Ltd. as of the date hereof, and ViryaNet Ltd. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet’s business include market acceptance of and demand for the Company’s products, risks associated with a slow-down in the economy, risks associated with the financial condition of the company’s customers, risks associated with competition and competitive pricing pressures, risks associated with increases in costs and operating expenses, risks in technology development and commercialization, the risk of operating losses, risks in product development, risks associated with international sales, and other risks that are set forth in ViryaNet’s Form 20-F, dated July 15, 2005, and the other reports filed from time to time with the Securities and Exchange Commission. Reported results should not be considered an indication of future performance. You should not place undue reliance on these forward-looking statements, which speak only as the date hereof. ViryaNet disclaims any obligation to publicly update or revise any such forward-looking statements to reflect any change in our expectations or in events, conditions, or circumstances on which any such statements may be based, or that may affect the likelihood that actual results will differ from those set forth in the forward-looking statements.
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