Southborough, Mass. - May 4, 2004 - ViryaNet (NasdaqSC: VRYA), a leading provider of integrated mobile and Web-based software applications for workforce management and the automation of field service delivery, today announced that Jackson Energy Authority, an energy and services provider, headquartered in Jackson, Tennessee, has chosen ViryaNet Service Hub for Utilities to manage its field service organization. Jackson Energy Authority provides electric, natural gas, propane,
water, wastewater, cable TV, telephone, and Internet services to over 38,000 residences and businesses in Jackson, and parts of Madison County and surrounding counties in Tennessee.
Under the terms of the contract, Jackson Energy Authority purchased the software license and professional services from a ViryaNet strategic partner. Jackson Energy Authority intends to use ViryaNet Service Hub for Utilities to improve the operational performance of its field delivery organization.
ViryaNet Service Hub for Utilities will optimally schedule and dispatch Jackson Energy Authority field service technicians across their service territory, delivering a range of services that include meter "turn-on" and "turn-off" services, credit and collections, asset management, and more. ViryaNet Service Hub for Utilities will schedule these resources based on work order type, location,
skill sets, work order tasks, parts required, and other Jackson Energy Authority business requirements.
"Jackson Energy Authority selected ViryaNet because of its technological architecture as well as its robust functionality that yields bottom-line impact," stated Jim Watson, senior vice president and COO, Jackson Energy Authority. Jim Watson also stated that "As JEA expands its services, ViryaNet Service Hub for Utilities will enable our field service organization to provide additional services
without adding resources. Jackson Energy Authority's project team includes key members of our field service organization to help ensure this product enhances what Jackson Energy Authority field employees do best - serve our customers."
"In addition, ViryaNet Service Hub for Utilities will integrate with and complement our GE PowerOn Outage Management System and GE Smallworld GIS," stated George Flew, vice president of information systems, Jackson Energy Authority. "We recognize the full capabilities of ViryaNet Service Hub for Utilities, including its Service Intelligence, Service Workflow, and Integration Server. The fact
that this system is web based supports our plans for disseminating information throughout our organization."
"We're very pleased to welcome Jackson Energy Authority into the ViryaNet family," stated Win Burke, president and CEO, ViryaNet. "We are dedicated to helping this customer-centric company improve the efficiency of their operations and increase customer satisfaction."
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - the award-winning ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and
activity reporting; customer contract and entitlement automation; and asset, logistics, and depot repair management.
Customers in the utility, telecommunications, grocery and retail, high-technology manufacturing, HVAC, and other industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its
products, its relationships with its customers, its customer purchases, its future operational plans and objectives including integration of other businesses, its future business prospects, its future financial performance, its future cash position, and its future prospects for profitability. All forward-looking statements included in this document are based upon information available to ViryaNet Ltd. as of the date hereof, and ViryaNet Ltd. assumes no obligation to update any such
forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business include market acceptance of and demand for the Company's products, risks associated with a slow-down in the economy, risks associated with the financial condition of the company's customers, risks associated with competition and competitive pricing pressures, risks
associated with increases in costs and operating expenses, risks in technology development and commercialization, the risk of operating losses, risks in product development, risks associated with international sales, and other risks that are set forth in ViryaNet's Form 20-F, dated July 15, 2003, and the other reports filed from time to time with the Securities and Exchange Commission. Reported results should not be considered an indication of future performance. You should not place undue
reliance on these forward-looking statements, which speak only as the date hereof. ViryaNet disclaims any obligation to publicly update or revise any such forward-looking statements to reflect any change in our expectations or in events, conditions, or circumstances on which any such statements may be based, or that may affect the likelihood that actual results will differ from those set forth in the forward-looking statements.
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