Southborough, Mass. - February 5, 2002 - ViryaNet (NASDAQ: VRYA), a leading provider of wireless and Web-based software applications that improve service delivery, today announced that it will conduct an online seminar to demonstrate its eRepair product. ViryaNet eRepair is a Web-based repair management system that automates an organization's depot repair processes, from initiating the return materials authorization (RMA) process, through receiving the product or part,
inspecting and repairing it, performing quality checks, billing for the work, and shipping it back to the customer. The eSeminar will be co-presented live by Nir Diskin, vice president, product marketing and Jack McAvoy, vice president, marketing programs, and will be followed by a question and answer session.
The eSeminar, entitled "Automating the Repair Center - How to Increase Visibility and Maximize Return", will take place on Tuesday, February 12, 2002 from 1:00 to 1:45 p.m. EST. ViryaNet will share its expertise, and reveal how its eRepair solution utilizes Internet technologies to dramatically improve repair depot productivity, provide flexible process modeling, automation and monitoring, and
ensure integration into the overall ERP solution, while reducing costs, maximizing revenues, and enhancing customer satisfaction.
"Depot repair service providers must meet the increasingly complex business challenges imposed by end-users and product vendors," said Nir Diskin. "These include demands for faster turnaround times, the impact of shorter product life cycles and componentization, and decreasing profit margins. Simply customizing existing ERP solutions to serve repair processes can result in damaged customer
satisfaction and uncontrolled operational costs."
"This eSeminar will include a presentation in which we expose the inadequacies of traditional repair center systems in meeting the immediate demands of today's customers, rising to the challenges of minimal stock, closed-loop repair processes, and delivering the flexibility required to compete successfully as a provider of repair services," said Jack McAvoy. "We will explain the benefits to
be gained by using the Internet to implement, automate, and open repair processes to the service community. Finally, we will highlight the expertise and capabilities that ViryaNet brings to meet these challenges and deliver the bottom-line benefits."
To register for the eSeminar, visit
www.viryanet.com or call 800-661-7096.
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - the award-winning ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and
activity reporting; customer contract and entitlement automation; and asset, logistics and repairs management.
Customers in the consumer goods, grocery and retail, telecommunications, manufacturing, utilities, third-party maintenance, and other industries use ViryaNet Service Hub to transition complex service business processes into manageable, scalable Internet operations, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction.