Solution Automates Continuum of Field Service Activities - From Short Duration Tasks to Complex Assignments
Southborough, Mass. - April 22, 2002 - ViryaNet (NASDAQ: VRYA), a provider of integrated wireless and Web-based software applications for workforce management and the automation of field service delivery, today announced that it will conduct an online seminar for members of the utilities industry. The eSeminar will be presented live by Shannon Penney, utilities solution consultant at ViryaNet, and will be followed by a question and answer session.
The eSeminar, entitled "Automating Utility Field Service Activity: From Short Duration Tasks to Complex Assignments", will take place on Tuesday, April 30, 2002 from 1:00 PM to 1:45 PM EDT. Attendees will learn how ViryaNet's application meets the full range of workforce management capabilities - from allowing users to extend and unify existing systems with Web-based scheduling, dispatch, and
mobile functionality to automating all workforce and resource management steps in complex installation and construction projects.
"Deregulation of the utilities industry means a paradigm shift in service delivery. Gas, electric, water, and nuclear companies that have been regulated and publicly funded must transform their service division into a profitable, customer-centric operation, by improving the efficiency and effectiveness of their service delivery operations as a means to contain costs, improve top-line revenue, and achieve
customer satisfaction and market differentiation," said Jack McAvoy, vice president, marketing programs, ViryaNet. "They must learn to be competitive by introducing new and efficient business processes and by adopting new technologies."
"ViryaNet is unique in its capacity to offer a one-stop solution for the management of all field force divisions within a utility - including those operations that are responsible for the short duration tasks as well as those that must manage the more complex work management issues of non-linear, resource-intensive construction, installation, and maintenance projects," said Shannon Penney.
"During the eSeminar, we will explore the challenges that utilities organizations face managing their field service operations, and we'll offer strategies for overcoming them."
ViryaNet offers the utilities industry applications for workforce management, supported by applications for contract and service level agreements, supply chain logistics, and repair.
To register for the e-Seminar, visit
www.viryanet.com or call 800-661-7096.
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - the award-winning ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and
activity reporting; customer contract and entitlement automation; and asset, logistics and repairs management.
Customers in the telecommunications, utility, high-technology manufacturing, grocery and retail, insurance, HVAC, and other industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction.