Southborough, Mass. - October 2, 2002M - ViryaNet (NASDAQ: VRYA), a provider of integrated mobile and Web-based software applications for workforce management and the automation of field service delivery, today announced that BGE HOME, a member of the Constellation Energy Group, has deployed ViryaNet Service Hub. Using ViryaNet Service Hub, BGE HOME, a provider of appliance, plumbing, and HVAC sales and services, will maintain its service contract business.
"We are especially pleased with ViryaNet's flexibility and configurability," stated Jim Wetzel, director of information technology at BGE HOME. "The implementation of ViryaNet Service Hub is a critical investment in our customer service processes, helping us provide our customers with the highest levels of service and value."
ViryaNet Service Hub creates an environment in which service organizations, together with their customers, partners, vendors, and suppliers, collaborate in real-time to conduct work and share information. Service Hub includes an information portal that provides community access and collaboration; business intelligence for proactive reporting, analysis and action; automated workflow; contact management; and
service delivery integration.
"BGE HOME understands the key to competitive advantage begins after the sale to its customer," stated Win Burke, president and CEO, ViryaNet. "They are committed to providing customers with unrivaled levels of service."
About BGE HOME
BGE HOME, headquartered in Columbia, Maryland, is a focused energy services company with a proven strategy of disciplined growth. BGE HOME's balanced portfolio of energy related products and services address the 'comfort' needs of the residential and small commercial market segments.
BGE HOME Comfort provides sales and installation of the finest brand names in heating and air conditioning systems. Full service plumbing and electrical products help round out the total home comfort product suite. BGE HOME Service provides repairs on ALL major brands of appliances, home electronics, heating and air conditioning systems regardless of place of purchase. BGE HOME Improvement offers the sale and
installation of energy saving products, such as windows and siding.
Note: BGE Home Products and Services, Inc. is a member of the Constellation Energy Group (NYSE: CEG). Based in Baltimore, Constellation Energy Group owns energy related businesses, including a North American wholesale power marketing and merchant generation business, and the Baltimore Gas and Electric Company (BGE). Constellation Energy Group had $3.9 billion in revenues in 2001 and assets of $14.1 billion at
December 31, 2001.
Affiliate Statement: BGE HOME is not the same company as Baltimore Gas and Electric Company and prices and services of BGE HOME are not set by the Public Service Commission.
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - the award-winning ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and
activity reporting; customer contract and entitlement automation; and asset, logistics and repairs management.
Customers in the telecommunications, utility, high-technology manufacturing, grocery and retail, insurance, HVAC, and other industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its
products and its relationships with its customers and partners. All forward-looking statements included in this document are based upon information available to ViryaNet Ltd. as of the date hereof, and ViryaNet Ltd. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business include market
acceptance of and demand for the Company's products, risks associated with a slow-down in the economy, risks associated with the financial condition of the company's customers, risks associated with competition and competitive pricing pressures, risks associated with increases in costs and operating expenses, risks in technology development and commercialization, the risk of operating losses, risks in product development, risks associated with international sales, and other risks that
are set forth in ViryaNet's Form F-1, as amended, declared effective by the SEC on September 19, 2000, and the other reports filed from time to time with the Securities and Exchange Commission. You should not place undue reliance on these forward-looking statements, which speak only as the date hereof. ViryaNet disclaims any obligation to publicly update or revise any such forward-looking statements to reflect any change in our expectations or in events, conditions, or circumstances on
which any such statements may be based, or that may affect the likelihood that actual results will differ from those set forth in the forward-looking statements.