Southborough, Mass. - November 13, 2002 - ViryaNet (NASDAQ: VRYA), a provider of integrated mobile and Web-based software applications for workforce management and the automation of field service delivery, today announced that ionex telecommunications, an integrated communications provider (ICP) serving small-to medium-sized businesses, with more than 60,000 customers throughout 14 mid-America states, has implemented ViryaNet Service Hub and mobile workforce management
application to automate and optimize the activities of its field workforce and streamline work-order management.
"In order to continue to succeed, we knew we had to improve the efficiency and automate the activities of our field service organization. ViryaNet is the only vendor that offers us the functionality that we need today, and positions us for our future growth plans," said Shahin Sazej, Chief Information Officer of ionex telecommunications. "Already, ViryaNet has helped us improve our service
order entry process by minimizing the time between order placement and deployment. With ViryaNet, we can achieve our goals of improving productivity, meeting customer commitments, and increasing the effectiveness of our field technicians and subcontractors."
With ViryaNet Service Hub and mobile workforce management application, ionex telecommunications keeps track of, better manages, and improves the effectiveness of approximately 70 field engineers and third-party contractors by scheduling and dispatching the right field engineer to the right place at the right time with the right information. Additionally, ViryaNet's solution allows ionex to capture
logistics and labor activity; and monitor, report, and measure field activity.
ViryaNet Service Hub also provides ionex with an information portal that supports community access and collaboration; business intelligence to assist ionex management with proactive reporting, analysis, and action; automated workflow that replaces traditional manual processes; and an integration server through which ionex will connect to its Remedy trouble ticket system and Vitria gateway.
"Telecommunications companies today experience a new climate of competition and consolidation in which they must accomplish more with fewer people, assimilate and develop new delivery processes, and deliver services efficiently and quickly while making money," stated Win Burke, president and CEO, ViryaNet. "ViryaNet fundamentally understands and addresses these challenges with an Internet
solution that incorporates over a dozen years' experience in field service automation."
About ionex telecommunications, inc.
ionex telecommunications, inc. is an Integrated Communications Provider (ICP) serving the voice and data communications needs of more than 60,000 small- to medium-sized business customers. Privately owned and based in Dallas, Texas, ionex is one of the fastest growing providers of digital broadband communications services in the markets it serves. With its fully funded business plan, the company is deploying
its own packet-switched, Internet Protocol (IP)-based network to allow unparalleled convenience, flexibility, and reliability.
ionex offers local and long-distance phone service, enhanced voice services, high-speed symmetric (S)DSL, and a suite of value-added voice and data products including email, voice mail, self-serve conferencing, call routing, and electronic billing. Arriving at customized solutions through a consultative sales approach, ionex enables businesses to fill all of their communications needs through one company on a
single bill.
About ViryaNet
ViryaNet is a provider of software applications that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - the award-winning ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and
activity reporting; customer contract and entitlement automation; and asset, logistics and repairs management.
Customers in the telecommunications, utility, high-technology manufacturing, grocery and retail, insurance, HVAC, and other industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its
products and its relationships with its customers and partners. All forward-looking statements included in this document are based upon information available to ViryaNet Ltd. as of the date hereof, and ViryaNet Ltd. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business include market
acceptance of and demand for the Company's products, risks associated with a slow-down in the economy, risks associated with the financial condition of the company's customers, risks associated with competition and competitive pricing pressures, risks associated with increases in costs and operating expenses, risks in technology development and commercialization, the risk of operating losses, risks in product development, risks associated with international sales, and other risks that
are set forth in ViryaNet's Form F-1, as amended, declared effective by the SEC on September 19, 2000, and the other reports filed from time to time with the Securities and Exchange Commission. You should not place undue reliance on these forward-looking statements, which speak only as the date hereof. ViryaNet disclaims any obligation to publicly update or revise any such forward-looking statements to reflect any change in our expectations or in events, conditions, or circumstances on
which any such statements may be based, or that may affect the likelihood that actual results will differ from those set forth in the forward-looking statements.