Leading, nationwide enabler of broadband technologies selects ViryaNet's Service Hub as a strategic investment to enhance workforce efficiency and differentiate its services in the broadband deployment industry
Southborough, Mass. - April 17, 2001 - ViryaNet (NASDAQ: VRYA), a provider of wireless workforce management solutions for field service communities, and Viasource Communications, Inc. (NASDAQ: VVVV), a leading broadband technology deployment organization, jointly announced today that Viasource has selected ViryaNet's Service Hub solution for workforce management and supply chain logistics. Viasource will use Service Hub to extend the range of services that it provides to
its clients and end-users and improve its operations. Viasource serves major broadband service companies with a range of at-home and in-business installation, training, and fulfillment services throughout the United States.
"Getting connected is what it's all about. With the demand for broadband services rapidly increasing, our clients rely on Viasource more and more to provide solutions to ensure their customers get connected and stay connected. Faster deployment times, customer education, on-time arrival and technical expertise are all part of delivering the best customer experience. After all, our field engineers are
often the only people who visit face-to-face with the end-users. It's all about loyalty and the lasting value of that initial experience," said Craig Russey, CEO of Viasource.
"Our strategy has always been to have the best equipped and trained technicians able to do everything from installation to customer training. Automating the complete workflow process through the use of wireless data devices that constantly connect our technicians to our support environment will allow them to deliver the best possible customer experience in the most efficient and cost-effective
manner," added Russey. "When we looked for a supplier of a suitable workflow automation system, strength of product and our desire for an integral 'partner' were critical. While evaluating numerous products, we found ViryaNet met all of our requirements. They have a robust system that we believe is capable of handling all of our needs and they have extensive knowledge of our industry."
Viasource will use Service Hub to schedule and dispatch its workforce, manage the work order and invoicing process, track assets, and enable customer self service. As part of this solution, Viasource will implement ClickSchedule, a schedule optimization solution from ClickSoftware. Service Hub and ClickSchedule will help Viasource maximize customer satisfaction while minimizing operational costs. The combined
solution will ensure that the right technician arrives at the right place, at the right time, with the right equipment - based on customer preferences, priority, skills, accurate availability, drive time, and other factors.
"Viasource has experienced tremendous growth over the past year, and has reached a point where it is appropriate for the Company to go to the next level and implement a solution to increase the efficiency of its field service operations and broaden its service offerings," said Win Burke, CEO and president, ViryaNet. "We look forward to helping Viasource as it strives to become the premier
broadband technology deployment organization."
About Viasource
Viasource (
www.viasource.net) is a leading broadband technology deployment organization providing video, voice and data fulfillment and long-term support infrastructure to many of the nation's leading broadband providers. Viasource is well positioned to solve the last mile bottleneck and first-to-market goals of communication providers. Viasource has more than 3,500 employees connecting digital converters, network interface units, high-speed modems, Ethernet
switches, routers and d-slams allowing end-users access to streaming voice, video and data through today's most sophisticated broadband technologies. Viasource's corporate headquarters is located in Ft. Lauderdale, Florida, and it serves clients through more than 180 offices throughout the United States.
Safe Harbor Statement
Some of the statements in this press release, including statements regarding Viasource's business strategy and expectations, plans for growth and business relationships, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to a number of risks and uncertainties, which could cause Viasource's actual
results to differ materially from those anticipated in such statements. Factors that could cause such results to differ include Viasource's limited operating history, competitive pricing pressures in Viasource's industry, provisions in Viasource's agreements with clients that permit cancellation on short notice and other factors discussed in Viasource's filings with the Securities and Exchange Commission ("SEC"), including the "Risk Factors" section of
Viasource's Final Prospectus dated August 18, 2000. Viasource does not assume any obligation to update any such forward-looking statements.
About ViryaNet
ViryaNet is a provider of wireless workforce management solutions for field service communities. These solutions enable field service organizations to efficiently schedule and dispatch field service personnel, capture and record logistics and labor activity, and monitor, report, and measure this activity - meeting an organization's installation, preventative maintenance, and break-fix obligations.
ViryaNet's wireless workforce management solution supports wireless devices over standard wireless networks.
ViryaNet's solutions feature application program interfaces (APIs) that allow organizations to integrate popular front- and back-office applications. ViryaNet's professional services team and implementation partners enable implementation of the Company's solutions for wireless workforce management.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the future. All
forward-looking statements included in this document are based upon information available to ViryaNet Inc. as of the date hereof, and ViryaNet Inc. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business are set forth in ViryaNet's Form F-1, as amended, declared effective by the SEC on
September 19, 2000, and the other reports filed from time to time with the Securities and Exchange Commission.