ViryaNet's Service Hub to Manage Customer Self Service, Fulfillment, and Billing
Southborough, Mass. - June 7, 2001 - ViryaNet (NASDAQ: VRYA), a provider of enterprise and mid-market wireless workforce management solutions for field service communities, today announced that Verizon Avenue, an indirect wholly-owned subsidiary of Verizon Communications company, has selected ViryaNet's Service Hub platform for service management.
ViryaNet's Service Hub, which capitalizes on the power and flexibility of the wireless Internet, will create the technological platform from which Verizon Avenue will provide efficient customer service, intended to result in improved order processing, service fulfillment, and billing.
Service Hub will enable Verizon Avenue to automate the processes for delivering high-speed Internet access and telephone services to customers residing in apartments and condominiums. Service Hub will provide Verizon Avenue customers and leasing agents with a portal through which they can request new or updated services, automating this traditionally paper-based function. Verizon Avenue will also use the
Service Hub Integration Server to unite its information repositories, making valuable information available to its decision makers. Finally, the ViryaNet Workflow Engine will provide the business intelligence needed to assist Verizon Avenue management with proactively managing and processing exceptions, those customer requests that typically fall by the wayside due to incomplete information provided on the request form.
"Verizon Avenue clearly understands the importance of service excellence and the need to use the best technology to achieve that standard," stated Win Burke, CEO and president, ViryaNet. "We welcome Verizon Avenue to the ViryaNet family, and we commit to their success as we initiate this relationship."
About ViryaNet
ViryaNet is a provider of enterprise and mid-market wireless workforce management solutions for field service communities. These solutions enable field service organizations to efficiently schedule and dispatch field service personnel, capture and record logistics and labor activity, and monitor, report, and measure this activity - meeting an organization's installation, preventative maintenance, and
break-fix obligations. ViryaNet's wireless workforce management solution supports wireless devices over standard wireless networks.
ViryaNet's solutions feature application program interfaces (APIs) that allow organizations to integrate popular front- and back-office applications. ViryaNet's professional services team and implementation partners enable implementation of the Company's solutions for wireless workforce management.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its
products and its relationships with its customers. All forward-looking statements included in this document are based upon information available to ViryaNet Inc. as of the date hereof, and ViryaNet Inc. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business are set forth in ViryaNet's
Form F-1, as amended, declared effective by the SEC on September 19, 2000, and the other reports filed from time to time with the Securities and Exchange Commission.