ViryaNet eRepair Offers "Self Service" to Customers, Employees, and Other Service Community Members
SOUTHBOROUGH, Mass. September 27, 2001 1:01:00 PM ET
ViryaNet VRYA, a leading provider of solutions for wireless field service automation, today announced the release of ViryaNet Service Hub for eRepair, a Web-based repair management system that automates an organization's depot repair processes, from initiating the return materials authorization (RMA) process, through receiving the product or part, inspecting and repairing it, performing quality checks,
billing for the work, and shipping it back to the customer. Service Hub for eRepair allows repair organizations to collaborate with their service communities as they balance the cost of service with the faster turnaround times being demanded by customers.
"Over the past several months, we have talked to representatives from many manufacturing and repair organizations. We have heard that their biggest challenges are increasing costs and missing customer commitments, which negatively impact their P&L statements," stated Win Burke, president and CEO, ViryaNet. "This is caused by the increasing trend of outsourcing work, especially depot repair
activities, which places undue strain on their organizations' ability to deliver service within the timeframe and cost parameters being demanded by customers. Service Hub for eRepair is the first solution that combines a Web-based platform with powerful repair business processes to enable organizations to control their service delivery operations."
"Today's systems cannot support the increasing demands on processes and people," said Nir Diskin, vice president, eRepair product, ViryaNet. "ViryaNet's Service Hub for eRepair leverages the power and flexibility of the Internet, and helps organizations overcome the challenges associated with tracking products through the repair process, informing customers of repair status, and billing
correctly for time and materials."
After a repair technician enters time worked, parts used, comments, and other pertinent information, Service Hub for eRepair automatically routes the product to the next activity. The worker at the next station then sees the job appear in his or her task list and prepares for the product's arrival. Service Hub for eRepair calculates charges automatically, based on the information gathered throughout the
repair process, which can reduce errors in customer billing and provide the most accurate cost data for analysis.
Using a powerful workflow engine, which an organization can alter to reflect its specific business needs, Service Hub for eRepair automatically drives a product through the depot repair process. Service Hub for eRepair enables users to view a product's exact location and status at any given time, allowing repair organizations to accurately estimate the timeframe for a product's completion and shipment
back to the customer. Customers may also initiate the RMA process over the Internet, track the progress of the repair, and view the shipment status, all from the convenience of a Web browser.
ViryaNet Service Hub for eRepair creates an environment in which service organizations, together with their customers, partners, vendors, and suppliers, collaborate in real-time to conduct work and share information. Service Hub includes an information portal that provides community access and collaboration; business intelligence for proactive reporting, analysis and action; automated workflow; contact
management; and service delivery integration. Service Hub enables a service organization to quickly transition its complex business processes into a manageable, scalable Internet operation, with goals of increasing efficiency, quality of service, customer satisfaction, retention, and profitability.
About ViryaNet
ViryaNet is a provider of solutions for wireless field service automation.
ViryaNet's award-winning Service Hub combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve scheduling, dispatching, and activity reporting; customer contract and entitlement automation; and logistics and repairs management.
Customers in the telecommunications, manufacturing, energy and other industries use Service Hub to transition complex service business processes into a manageable, scalable Internet operation, thereby increasing service revenues, decreasing service costs, and maximizing customer satisfaction efforts.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its
products and its relationships with its customers. All forward-looking statements included in this document are based upon information available to ViryaNet Inc. as of the date hereof, and ViryaNet Inc. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business are set forth in ViryaNet's
Form F-1, as amended, declared effective by the SEC on September 19, 2000, and the other reports filed from time to time with the Securities and Exchange Commission.