WALTHAM, Mass. - March 28, 2000 - ViryaNet, a leading global provider of business-to-business Internet platform solutions for service communities, today announced that CapRock Communications Corp. (Nasdaq:CPRK), a leading integrated communications provider (ICP) in the Southwest, has selected ViryaNet's Service Hub and Service Suite to automate the telecommunications firm's field service operations.
"As the telecommunications industry transforms to a competitive model, CapRock is becoming a major provider of integrated telecommunication services to businesses in the Southwest region of the United States," stated Ethan Allen, president and chief operating officer, ViryaNet. "CapRock is continuously seeking innovative uses of technology to improve the quality, efficiency, and speed of its
delivery and management of customer service. For that reason, CapRock selected ViryaNet's solutions to automate and manage its broad, mission-critical field service operations."
The ViryaNet Service Hub utilizes a sophisticated service portal, includes an API server, contains a built-in service engine, provides service intelligence, and offers facilities for collaboration.
The ViryaNet Service Suite includes software applications that enable service organizations to automate many of the back-end processes required for service fulfillment. The applications include:
ViryaNet Service Contract - provides comprehensive and flexible contract management.
ViryaNet WorkForce Management - enables the efficient management of employee resources.
ViryaNet Depot Repair - manages high-volume, depot repair operations.
ViryaNet Service Supply Chain - manages closed-loop service logistics infrastructure, including reverse logistics.
The integrated solution is designed to enable CapRock to improve scheduling and dispatch of its technicians, better control its inventory and delivery of required spare parts, and maintain - and exceed - its service level agreements (SLAs) through advanced reporting mechanisms.
About ViryaNet
ViryaNet is a leading provider of business-to-business Internet platforms for service communities. ViryaNet's solution allows organizations to effectively create, manage, and automate service business processes for internal service organizations and its employees, as well as for its customers and partners.
The Company's Service Hub solution enables organizations to utilize the advanced capabilities of the Internet to create highly efficient service communities, while leveraging existing applications, legacy operations, and technology.
ViryaNet's Service Suite consists of applications that manage and automate workforce management, service contract management, call handling and technician dispatch, spare parts inventory and logistics management, and management reporting.
ViryaNet's veteran professional services team and implementation partners enable rapid implementation of the Company's solutions for world-class corporations including CapRock, Data General/EMC, ITC^DeltaCom, Inc., Nortel Networks, Sun Microsystems, Symbol Technologies, and Teraoka Seiko.
For additional information about ViryaNet and its solutions, visit the Company's website at
www.viryanet.com.