Strategic Relationship Offers Solution to Integrate Service Communities, Migrate Existing Service Processes to the Web, and Increase Efficiency and Profitability
Waltham, Mass. - April 20, 2000 - ViryaNet, a leading global provider of business-to-business Internet platform solutions for service communities, today announced a strategic alliance with Ernst & Young, a worldwide provider of professional services and consulting. Under the terms of the alliance, Ernst & Young will feature the ViryaNet Service Hub in its suite of best-of-breed operational support services (OSS) solutions for the telecommunications industry. The
integration of ViryaNet's Service Hub with Ernst & Young's global OSS model is expected to help organizations improve productivity, customer satisfaction, and profitability. As a systems integration partner, Ernst & Young will collaborate with ViryaNet to deliver strategic consulting services and technology solutions to suit the telecommunications service providers' specific business needs.
"The telecom industry is just beginning to realize the dramatic benefits and competitive advantages of integrating all of the constituents in the telco service community," stated Greg Douglass, national director of OSS at Ernst & Young LLP. "ViryaNet's Service Hub is the leading solution to enable field service organizations to conduct business collaboratively with its vendors,
partners, and customers over the Internet. Service Hub offers flexibility, functionality, and scalability. The open architecture will allow us to seamlessly integrate it with the other components of our OSS model. With Service Hub, we can help our customers rapidly transition their legacy service applications to an e-service model or simply launch their organization with immediate e-service capabilities. Ernst & Young is a predominate OSS/BSS systems integrator with significant market
presence and expertise," said John Lee, vice president, telecommunications industry, ViryaNet. "This alliance is expected to enable ViryaNet to expand its technology base, broaden its customer reach, and provide companies with an end-to-end solution. We look forward to a mutually beneficial, long-term relationship with Ernst & Young."
Demonstrations of Service Hub will be available at Ernst & Young's OSS Advanced Development Center (ADC) located in Dallas, Texas. Ernst & Young also will dedicate resources to marketing, selling, and implementing ViryaNet's Service Hub.
About Ernst & Young
Ernst & Young (
www.ey.com) is one of the world's leading providers of dot-company services in consulting, assurance, corporate finance and tax. More than 85,000 people around the world act as creative catalysts, joining forces with clients to do all it takes -"From Thought To Finish"(TM) - to achieve positive, significant change. Ernst & Young pioneered the development of advanced solutions that connect clients, partners and employees with Ernst & Young
resources and knowledge to help them rapidly reach their goals. Ernst & Young refers to the U.S. firm of Ernst & Young LLP and other members of the global Ernst & Young organization.
About ViryaNet
ViryaNet is a leading provider of business-to-business Internet platforms for service communities. ViryaNet's solution allows organizations to effectively create, manage, and automate service business processes for internal service organizations and its employees, as well as for its customers and partners. The Company's Service Hub solution enables organizations to utilize the advanced capabilities of
the Internet to create highly efficient service communities, while leveraging existing applications, legacy operations, and technology. ViryaNet's Service Suite consists of applications that manage and automate workforce management, service contract management, call handling and technician dispatch, spare parts inventory and logistics management, and management reporting. - more - ViryaNet's veteran professional services team and implementation partners enable rapid implementation of
the Company's solutions for world-class corporations including CapRock, Data General/EMC, ITC^DeltaCom, Inc., Nortel Networks, Sun Microsystems, Symbol Technologies, and Teraoka Seiko.