Global Leader in Mobile Data Management and Bar Code Scanners to Speed Service Processes, Integrate Service Communities, and Increase Efficiency and Profitability
SOUTHBOROUGH, Mass., May 2, 2000 - ViryaNet, a leading global provider of business-to-business Internet platform solutions for service communities, today announced that Symbol Technologies has selected ViryaNet's Service Hub. Symbol Technologies provides wireless and Internet-based mobile data management systems and services to the retail, transportation, healthcare, and manufacturing markets, among others. Symbol chose ViryaNet's Service Hub to migrate its traditional
service processes to the Internet. Service Hub will unite Symbol's internal service organization with its employees as well as its partners, customers, vendors, and suppliers in a structured Internet environment as one service community.
"Innovation, quality, responsiveness, and nimbleness are words that characterize Symbol Technologies," stated Reg Maton, chief information officer, Symbol Technologies. "We embrace the best technology to deliver value to our customers. We chose Service Hub because it was the only solution available today that positions us to respond to our customers' needs and meets their expectations -
over the Internet. The portal, API server, business processes, and business intelligence available through the Service Hub enable us to catapult ahead of the competition. We saw no other product like it!"
Symbol Technologies provides its customers with a broad-based package for support called SymbolCareSM. This unique service offers a combination of priority phone and on-site hardware repair required for business-critical systems, with options to tailor the response time and coverage to meet the working environment of its customers. By using ViryaNet's Service Hub, Symbol will access information from
various locations throughout the organization, such as call centers, financial systems and data warehouses, and make that information available to any member within the service community who requires it.
"ViryaNet's Service Hub allows Symbol Technologies to address the needs of all members of the service community over the Internet," stated Mike Fusco, vice president, services, Symbol Technologies. "Using Service Hub, Symbol will achieve significant benefits across its operations; and, at the same time, Service Hub will further our major objectives, namely to increase customer satisfaction
through high levels of information access and closer collaboration with Symbol service associates."
"Symbol Technologies prides itself on internal efficiency and high-quality customer care," stated Ethan Allen, president and chief operating officer, ViryaNet. "Symbol uses the best technology in the market for competitive differentiation. We are proud that they have selected Service Hub, our B-to-B Internet platform for service communities, as their solution of choice to automate service
processes - and unite all members within their service organization. We look forward to a long-term relationship with this quality organization."
About Symbol Technologies
Symbol Technologies, Inc., winner of this year's National Medal of Technology, is a global leader in wireless and Internet-based mobile data transaction systems and services. Symbol provides its customers unique value with innovative solutions utilizing application-specific information appliances, data and voice wireless networks, and bar code and data capture scanning. Symbol and its global network of
business partners provide LAN and WAN mobility solutions from the enterprise to e-commerce for industries including retail, transportation and distribution logistics, manufacturing, parcel and postal delivery, healthcare, education, and hospitality. Symbol's broad range of information appliances is in use by business and consumers from the factory, to the office, to the home. Information is available from Symbol by accessing
www.symbol.com or calling 1-800-722-6234.
About ViryaNet
ViryaNet is a leading provider of business-to-business Internet platforms for service communities. ViryaNet's solutions allow organizations to create, manage, and automate service business processes for internal service organizations and employees, as well as for their customers and partners.
ViryaNet's Service Hub solution enables organizations to utilize the advanced capabilities of the Internet to create highly efficient service communities, while leveraging existing applications, legacy operations, and technology.
ViryaNet's Service Suite consists of applications that manage and automate workforce management, service contract management, call handling and technician dispatch, spare parts inventory and logistics management, and management reporting. ViryaNet's veteran professional services team and implementation partners enable rapid implementation of the Company's solutions for world-class corporations
such as CapRock, Data General/EMC, ITC^DeltaCom, Inc., Nortel Networks, Sun Microsystems, Symbol Technologies, and Teraoka Seiko.
For additional information about ViryaNet and its solutions, visit the Company's website at
www.viryanet.com.