Partners to Focus on Delivering Internet-Based Solutions for Workforce Management in the Telecommunications Industry
WALTHAM, Mass. - April 27, 2000 - Telecommunications companies will now have the opportunity to seek faster productivity gains and return on investments through a strategic agreement announced today between ViryaNet and Akili that combines ViryaNet's Service Hub Internet-based workforce management solution and Akili's e-business integration expertise.
Headquartered in Southborough, Mass., ViryaNet is a leading global provider of business-to-business Internet platform solutions for service communities. ViryaNet's Service Hub solution allows a company's entire service community - including its internal service organization and mobile field engineers, employees, partners, customers, vendors, and suppliers - to conduct work and collaborate in a real-time, structured Internet environment as one service community.
Akili specializes in the strategic development and deployment of business-to-business Internet solutions and provides consulting support that combines outstanding service with accountability. Akili is a rapidly growing Internet integrator headquartered in Dallas that predominantly serves customers in the telecommunications, energy services and financial services sectors.
John Lee, vice president for the telecommunications industry at ViryaNet, explained why ViryaNet and Akili chose to become strategic partners. "ViryaNet wanted to offer our customers a timely and aggressive implementation of our work force management solution over the Internet," Lee said. "Our customers realize that improving time-to-market means the difference between winning and losing, and they require immediate results from their investments."
According to Lee, "ViryaNet feels that Akili shares its commitment to customer success and has a proven track record that will help ViryaNet customers get on-line and gain competitive advantages quickly. ViryaNet is now bundling its work force management technology with Akili's understanding of process, change management methodology and business case strategy for telecommunications companies."
Rich Anderson, vice president for Telecommunications with Akili adds: "To compete effectively in today's fast-paced Internet economy, emerging carriers such as CLECs (competitive local exchange carriers) and DSL (digital subscriber line) providers must bypass traditional field service bottlenecks. With the ViryaNet Service Hub solution, they can take service orders, trouble tickets, operations and maintenance processes directly to the Internet. ViryaNet clearly has a deep understanding of the service business and is a true pioneer in the development of Internet solutions for service management organizations."
About Akili
Akili is a rapidly growing Internet integrator that provides end-to-end services including digital strategy, Web design and development, and solutions integration. Founded in 1992 and an Austin Ventures portfolio company since June 1999, Akili is privately held and has grown to more than 175 professionals based in the company's Dallas headquarters and Houston office. Akili ranked 241 on the 1999 Inc. 500 list of fastest-growing U.S. companies. For more information on Akili, please visit http://www.akili.com or call 214-978-9700.
About ViryaNet
ViryaNet is a leading provider of business-to-business Internet platforms for service communities. ViryaNet's solutions allow organizations to create, manage, and automate service business processes for internal service organizations and employees, as well as for their customers and partners.
ViryaNet's Service Hub solution enables organizations to utilize the advanced capabilities of the Internet to create highly efficient service communities, while leveraging existing applications, legacy operations, and technology.
ViryaNet's Service Suite consists of applications that manage and automate workforce management, service contract management, call handling and technician dispatch, spare parts inventory and logistics management, and management reporting. ViryaNet's veteran professional services team and implementation partners enable rapid implementation of the Company's solutions for world-class corporations such as CapRock, Data General/EMC, ITC^DeltaCom, Inc., Nortel Networks, Sun Microsystems, Symbol Technologies, and Teraoka Seiko.
For additional information about ViryaNet and its solutions, visit the Company's website at www.viryanet.com.