Leading Weighing Scales Manufacturer Repositions Service Business Using ViryaNet's B-to-B Internet Solution
Southboro, Mass. - May 30, 2000 - ViryaNet, a leading global provider of business-to-business Internet solutions for service communities, today announced that it has implemented its Service Hub Internet solution at the Teraoka Seiko Company of Japan, the world's largest manufacturer of electronic weighing scales. Teraoka Seiko is using Service Hub with the goal of increasing service revenue, improving productivity levels, enhancing customer satisfaction, and strengthening
the efficiency of replacement orders. Teraoka Seiko has over 200 field engineers in 40 centers and actively services 80,000 pieces of equipment.
"With ViryaNet's Service Hub, we have the requisite solutions to unite our vast number of field service personnel on the Internet and position Teraoka Seiko's service business as a profitable entity," stated Mr. Kazuharu Teraoka, president, Teraoka Seiko. "We are an organization that prides itself on developing quality products and providing exceptional customer support. Service Hub
enables us to capitalize on the efficiencies offered by the Internet - and position our Company as the world leader."
Teraoka Seiko has implemented the complete Service Hub system, which includes:
-Service Portal
-Service Intelligence
-Service Process
-Service Engine
-Integration Server
-Service Suite, which includes ViryaNet Service Contract, ViryaNet WorkForce Management, ViryaNet Depot Repair, and ViryaNet Service Supply Chain
Service Hub enables Teraoka Seiko to improve the contract renewal rate, monitor customer satisfaction, supervise equipment usage, integrate with sales personnel, and optimize scheduling of engineers for service calls and planned preventive maintenance.
"During Teraoka Seiko's 50 years of manufacturing electronic scales, it has placed special emphasis on service, satisfying thousands of customers around the world in both the retail and industrial sectors," said Masayo Hobo, general manager, ViryaNet Japan. "Teraoka Seiko's DIGI brand always has been synonymous with quality and considered a leading technology in the weighing industry.
By enhancing its service business and bringing together all of the constituents in the service community, Teraoka Seiko will have the opportunity to maintain its leading edge over competing manufacturers."
In the future, Teraoka Seiko's field engineers will integrate their palmtop devices with ViryaNet's Service Hub to issue invoices on site. Also, Teraoka Seiko plans to use Service Hub to support a Web-based parts ordering system.
About Teraoka Seiko Company
Founded in 1934 and headquartered in Tokyo, Japan, Teraoka Seiko markets under the DIGI brand in an expanding range of industrial sectors. DIGI - recognized around the world as a symbol of quality and reliability - has become a leading brand in store automation, production systems for food and manufacturing industries, and most recently in postal services. The Company's product line encompasses
point-of-sales devices, weigh / wrap / label systems, postal scales, and industrial weigh / count / sort systems.
About ViryaNet
ViryaNet is a leading provider of business-to-business Internet platforms for service communities. ViryaNet's solutions allow organizations to create, manage, and automate service business processes for internal service organizations and employees, as well as for their customers and partners.
ViryaNet's Service Hub solution enables organizations to utilize the advanced capabilities of the Internet to create highly efficient service communities, while leveraging existing applications, legacy operations, and technology.
ViryaNet's Service Suite consists of applications that manage and automate workforce management, service contract management, call handling and technician dispatch, spare parts inventory and logistics management, and management reporting. ViryaNet's veteran professional services team and implementation partners enable rapid implementation of the Company's solutions for world-class corporations
such as CapRock, Data General/EMC, ITC^DeltaCom, Inc., Nortel Networks, Sun Microsystems, Symbol Technologies, and Teraoka Seiko.
For additional information about ViryaNet and its solutions, visit the Company's website at
www.viryanet.com.