Telecommunications Provider Optimizes Efficiencies with ViryaNet Service Hub
Southboro, Mass. - May 30, 2000 - ViryaNet, a leading global provider of business-to-business Internet solutions for service communities, today announced that ITC^DeltaCom, Inc. (Nasdaq/NM: ITCD), an integrated telecommunications provider in the southern United States, has implemented and is using ViryaNet's Service Hub product to integrate members of ITC^DeltaCom's service community on the Internet and automate the management of its growing force of field engineers. By
using ViryaNet's B-to-B Internet solution, ITC^DeltaCom anticipates optimizing its operational efficiencies, improving customer satisfaction, and increasing profitability.
"Our company's success has yielded unprecedented growth and potential," stated Ron Roth, Director of Operating Support Systems, ITC^DeltaCom. "To capitalize on these opportunities, we look to innovative technology to help us improve the way we conduct business and interact with all members of our service community. Service Hub offers robust service processing capabilities and capitalizes on
the community aspect of the Internet, enabling our service teams to increase productivity in the field, decrease administrative costs, and carry less inventory."
ViryaNet Service Hub utilizes a sophisticated service portal for Internet access, includes an API server, contains a built-in service engine, provides business intelligence, and offers facilities for collaboration. Service Hub also includes software applications that enable service organizations to automate many of the back-end processes required for service fulfillment. These applications include: ViryaNet
Service Contract, ViryaNet WorkForce Management, ViryaNet Depot Repair, and ViryaNet Service Supply Chain. By using the Service Hub technology, ITC^DeltaCom is able to integrate with MetaSolv's provisioning solution, Remedy's Customer Relationship Management technology, and legacy accounting systems.
"We are very proud to be in a position to help ITC^DeltaCom transition its existing service processes to the Internet," stated Win Burke, senior vice president, worldwide marketing. "ITC^DeltaCom is a perfect example of a successful company that consistently focuses on the needs of customers and streamlines processes for more efficient customer service. In a competitive industry such as
telecommunications, companies must look beyond 'doing business as usual' and move toward revolutionary, market defining innovation. We're glad they have selected Service Hub."
About ITC^DeltaCom
ITC^DeltaCom, headquartered in West Point, Georgia, provides integrated telecommunications services to mid-sized and major businesses in the southern United States, and is a leading regional provider of broadband transport services to other communications companies. ITC^DeltaCom's business communication services include local exchange, long distance, enhanced data, Internet and operator services, and the
sale and maintenance of customer premise equipment. The Company operates 34 branch locations in eight states, and its 10-state, approximately 8,320-mile fiber optic network reaches over 100 points of presence. ITC^DeltaCom has interconnection agreements with BellSouth, GTE, Southwestern Bell and Sprint for resale and access to unbundled network elements, and is a certified Competitive Local Exchange Carrier (CLEC) in Arkansas, Texas, and all nine BellSouth states. ITC^DeltaCom offers
collocation, Web hosting, and managed services through e^deltacom, a division of ITC^DeltaCom. For additional information about ITC^DeltaCom, visit the Company's website at
www.itcdeltacom.com.
About ViryaNet
ViryaNet is a leading provider of business-to-business Internet solutions for service communities.
ViryaNet's Service Hub solution allows an organization's entire service community, including its employees, as well as its customers, partners, vendors, and suppliers, to work and collaborate on the Web. Service Hub consists of out-of-the box applications for workforce management, supporting mobile field engineers who use wireless PDAs and cell phones.
Service Hub supports a variety of business processes in the areas of contracts, supply chain, and repair, including managing service level agreements, enabling customer self service, automating repair returns, and providing auction-based asset procurement and replenishment.
ViryaNet's Service Hub solution enables organizations to utilize the advanced capabilities of the Internet to create highly efficient service communities, while leveraging existing applications, legacy operations, and technology.
ViryaNet's veteran professional services team and implementation partners enable rapid implementation of the Company's solutions for world-class corporations such as CapRock, Data General/EMC, ITC^DeltaCom, Inc., Nortel Networks, Sun Microsystems, Symbol Technologies, and Teraoka Seiko.
For additional information about ViryaNet and its solutions, visit the Company's website at
www.viryanet.com.