ViryaNet to Discuss Challenges Facing the Telecommunications Community and Offer Solutions in an Hour Long "Webinar"
Southboro, Mass. - June 13, 2000 - To address the challenges currently facing the telecommunications industry, ViryaNet, a leading provider of business-to-business Internet solutions for service communities, today announced that it will host a Webinar on June 27 at 1:00 PM EDT. ViryaNet's Vice President of Telecommunications Industry Marketing, John Lee, will deal with specific issues facing the telco industry, such as managing an organization's workforce, dealing with
stringent service level agreements (SLAs), and maximizing revenue potential through accurate prioritization and resource control.
Mr. Lee also will present information about the ViryaNet Service Hub, which addresses these issues by allowing service community members to access service orders, job status, parts availability, key performance indicators, SLA compliance, and other critical field services information in real-time via an Internet portal, client-server graphical user interface, wireless personal data assistant (Palm or CE)
e-access solution, or a combination of these technologies.
"The purpose of this Webinar is to share our expertise with telco organizations," explained John Lee. "This is an exciting opportunity for ViryaNet to reveal the impact Service Hub can have on the telecommunications community by enabling them to increase resource utilization, reduce stock loss, improve financial management, achieve quantum leaps in reporting capabilities, and gain access to
real-time service statistics for field activity. By having the ability to set benchmarks for technicians and managers, telco companies can create new levels of service with measurable SLAs."
As a provider of business-to-business Internet platforms for the service community, ViryaNet specializes in mobile workforce management and automation for the telco industry. ViryaNet offers expertise in service delivery with leading edge Web implementation, and can migrate existing service delivery chains to the Web within weeks through Service Hub, without disrupting legacy operations and processes.
Interested parties can register for the ViryaNet June Webinar at
www.viryanet.com. The Webinar will have a total duration of 60 minutes. There will be a 45-minute presentation on the issues of mobile workforce management, the benefits and competitive advantages of integrating all of the constituents in the telco service community, and the ViryaNet Service Hub. This will be followed by a 15-minute question and answer period, giving participants the opportunity to talk directly to Mr. Lee.
About ViryaNet
ViryaNet is a leading provider of business-to-business Internet solutions for service communities.
ViryaNet's Service Hub solution allows an organization's entire service community, including its employees, as well as its customers, partners, vendors, and suppliers, to work and collaborate on the Web. Service Hub consists of out-of-the box applications for workforce management, supporting mobile field engineers who use wireless PDAs and cell phones. Service Hub supports a variety of business
processes in the areas of contracts, supply chain, and repair, including managing service level agreements, enabling customer self service, automating repair returns, and providing auction-based asset procurement and replenishment.
ViryaNet's Service Hub solution enables organizations to utilize the advanced capabilities of the Internet to create highly efficient service communities, while leveraging existing applications, legacy operations, and technology.
ViryaNet's veteran professional services team and implementation partners enable rapid implementation of the Company's solutions for world-class corporations such as CapRock, Data General/EMC, ITC^DeltaCom, Inc., Nortel Networks, Sun Microsystems, Symbol Technologies, and Teraoka Seiko.
For additional information about ViryaNet and its solutions, visit the Company's website at
www.viryanet.com.