Advancements in Service Portal Allow Organizations to Deploy Fully Transactional Web Sites Supporting Customers, Employees, and Partners
Southboro, Mass. - July 13, 2000 - ViryaNet, a leading provider of business-to-business Internet solutions for service communities, today announced the release of Service Hub 3, a major upgrade to its core product. Service Hub 3 includes functionality that enables companies to customize their Service Portal, automate many routine service processes, and better manage data residing in back-office information repositories. By using Service Hub 3, organizations are expected to
reduce service cycle time, improve customer satisfaction, and increase revenue.
"Service Hub 3 illustrates ViryaNet's commitment to issuing releases consisting of functionality that provides real business benefits," stated Ian Schmidt, vice president, product marketing, ViryaNet. "With this latest release of Service Hub, customers can easily customize their service applications and personalize the look and feel of their Service Portal. In addition, the automated work
processes found in Service Hub 3 are intended to improve service operations and customer satisfaction."
The components of Service Hub 3 that include major new capabilities are:
Service Portal
Service Process
Integration Server
Service Portal - Users can now easily customize the appearance of the ViryaNet Service Portal, a flexible, Internet environment that allows them to work, share information, and collaborate with other members of the service community.
The Service Portal uses a well-known user interface model common in Internet portals such as myYahoo, My Lycos, and others - and applies it to a service business environment. Business intelligence, alerts, content from transactional applications, and other service-related information is easily made available in a fully customizable and flexible browser. Using the Service Portal, a company can very quickly put
up a fully transactional website that supports customers, employees, and business partners. In addition, the portal supports an ASP model, which is also useful for service businesses that must support multiple business environments for their customers.
Service Process - Many new pre-configured work processes enable users to log and track Return Material Authorizations (RMAs) over the Internet. Service Hub 3 automates gathering parts, shipping parts, billing for product delivered or services rendered, and determining entitlement and cost estimates for service requested. Also included are processes for checking whether the equipment that customers possess is under warranty.
Service Hub 3 allows users to easily and quickly customize their implementations and extend the out-of-box processes that ViryaNet delivers. These new workflow processes can receive input from external entities, such as parameters from HTML forms or external applications, and merge them with ViryaNet product functionality, thus providing previously unavailable functionality at a very low cost and with minimal
intervention.
Integration Server - This newest release of the ViryaNet Service Hub also includes a CORBA adapter, which enables CORBA systems to issue Application Program Interface (API) service requests.
About ViryaNet
ViryaNet is a leading provider of business-to-business Internet solutions for service communities.
ViryaNet's Service Hub solution allows an organization's entire service community, including its employees, as well as its customers, partners, vendors, and suppliers, to work and collaborate on the Web. Service Hub consists of out-of-the box applications for workforce management, supporting mobile field engineers who use wireless PDAs and cell phones. Service Hub supports a variety of business
processes in the areas of contracts, supply chain, and repair, including managing service level agreements, enabling customer self service, automating repair returns, and providing auction-based asset procurement and replenishment.
ViryaNet's Service Hub solution enables organizations to utilize the advanced capabilities of the Internet to create highly efficient service communities, while leveraging existing applications, legacy operations, and technology.
ViryaNet's veteran professional services team and implementation partners enable rapid implementation of the Company's solutions for world-class corporations such as CapRock, Data General/EMC, Inc., Nortel Networks, Sun Microsystems, Symbol Technologies, and Teraoka Seiko.
For additional information about ViryaNet and its solutions, visit the Company's website at
www.viryanet.com.