Telecommunications Provider Will Use ViryaNet's Service Hub to Improve Workforce Management and Customer Service
Southborough, Mass. - November 8, 2000 - ViryaNet Inc. (Nasdaq: VRYA), a provider of workforce management solutions, today announced that Everest Connections Corporation, a fast growing and technically innovative telecommunications company, has selected ViryaNet's Service Hub. With Service Hub, Everest will automate and manage the activities of its growing mobile workforce, including employees and outside consultants. Everest's ultimate goal is to strengthen its service
organization and deliver unparalleled customer service.
"We have thrown down the gauntlet in the broadband fiber-optic arena by dedicating ourselves to building this network," stated Jim Moffit, CEO of Everest Connections. "With the expansion of our network comes the expansion of our consumer base. ViryaNet's Service Hub will help us to provide the first-class customer service that is expected of a top telecommunications service provider.
Service Hub's wireless, real-time capability is the key to managing our growing workforce."
With Service Hub, Everest will be able to manage and track its mobile technicians, and automate the entire workforce management process. This will include the automatic initiation of work orders; the intelligent scheduling of field service engineers based on location, skills and available parts; and the ability for field engineers to report activities, location, expenses, job status and billing information in
real-time through wireless devices.
"Everest is a growing force in the broadband industry," stated Jeff Galin, senior vice president, worldwide sales, ViryaNet. "It is in touch with its customers and their needs. With a service area that spans from Michigan to Florida, Everest needed a service solution that could meet its growing business needs and continue to maintain and generate a positive working relationship with its
customers. Developing a top-notch service organization will be a key competitive advantage for them."
About ViryaNet
ViryaNet Inc. (Nasdaq: VRYA) is a provider of wireless workforce management solutions for field service communities. These solutions unite on a wireless Internet platform the many participants in a field service community involved in the delivery of service, and support mobile field engineers using wireless devices, such as PDAs, two-way pagers, and WAP-enabled cell phones. The Company's solutions for
wireless workforce management enable a field service organization to expertly schedule, monitor, report, and measure field service activity, meeting and exceeding installation, preventative maintenance, and break-fix obligations.
ViryaNet's professional services team and implementation partners enable implementation of the Company's solutions for wireless workforce management.
About Everest
A part of Everest Global Technologies Group LLC, Everest Connections Corp. is affiliated with GLA Network Technologies, a privately held St. Louis-based telecommunications consultant and network engineering firm.
Everest Global Technologies Group can be found on the Web at
www.everestgt.com.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the future. All
forward-looking statements included in this document are based upon information available to ViryaNet Inc. as of the date hereof, and ViryaNet Inc. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business are set forth in ViryaNet's Form F-1, as amended, declared effective by the SEC on
September 19, 2000, and the other reports filed from time to time with the Securities and Exchange Commission.