Mitchell International, Inc., headquartered in San Diego, CA, has been improving business processes for insurance companies and collision repair facilities since 1946. Since that time, Mitchell has become the leading provider of information, workflow, and performance management solutions that enhance productivity and profitability and increase customer satisfaction for those members of the Automotive Repair and Property and Casualty industries. Mitchell's efforts to build and maintain its own parts and labor database, which serves as a critical connectivity point between shops and insurers, has made its database trusted for its accuracy and respected as the industry standard. From the moment policyholders notify their insurance companies of vehicle claims, Mitchell products go into use throughout the entire claims and repair cycle. Mitchell products provide the information and tools insurers and collision repair shops rely on to give their customers the best service possible, from assessing the amount of vehicle damage, to helping collision repairers return vehicles to pre-accident condition, to making the entire claims process more efficient. Mitchell uses ViryaNet's Service Hub in a SaaS delivery model to schedule and dispatch major insurance carrier's claims estimators. Service Hub's automated scheduling assures a fast response to a policyholder's vehicle claim and shortens the life cycle of the claim, all which adds up to an improved customer experience.
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