Insurance

By making it possible for insurance carrier dispatchers or supervisors to manage resource allocations efficiently and handle only the exceptions, insurers can achieve a highly effective scheduling and dispatch process.

You can improve customer satisfaction by meeting scheduled appointments, and gain a distinct advantage in a highly competitive and cost-conscious environment.

In addition, Mitchell International (who provides solutions to the property & casualty claims and collision repair industries) includes ViryaNet G4 as a core component of its product suite.

ViryaNet G4 incorporates a sophisticated scheduling and routing technology, and considers an extensive list of criteria, such as, CSI ranking, estimator skills, and traffic congestion to ensure the person who gets the assignment is the best one for the job, not just the closest.

With ViryaNet G4, you can:

• reduce the amount of time from incident to resolution
• document all major milestones of an assignment via timestamps (origination, arrived-on-site, completed, etc.), audit history, miles driven, severity of assignment, location, etc.
• identify and assign the right resource, at the right time, traveling the most efficient route
• optimize any resource for all types of appraisals
• lower loss adjustment expense (LAE) and produce more accurate estimates of severity by improving efficiency of dispatchers and appraisers

Customers include:

• MetLife