General Field Service

Manufacturing, facilities and building management, specialized service companies. To retain customers in these competitive markets, high-quality, dependable service remains a key differentiator.

You need a solution with breadth and flexibility to provide high-value service. ViryaNet G4 helps you ensure that margins are delivered and customers remain satisfied.

With ViryaNet G4, you can:

• automate technician scheduling and route optimization
• utilize a mobile solution for paperless work-orders, with optional barcode scanning
• obtain real-time call status through wireless and voice portals
• invite key customers to communicate with your company via a customer portal to view call status and equipment history online
• track your installed base and all items under contract
• automate the contract renewal and warranty conversion process
• integrate with financial accounting systems (AR, GL, etc.) through published APIs
• manage both field service and depot repair operations
• manage third-party contractors via the Internet
• view color-coded Dispatch Board offering comprehensive tools for exception management

Customers include:

• Molson Coors
• LoJack
• VeriFone
• Innserve
• BGE Home
• Spencer Technologies