Customers Herald the Benefits of ViryaNet

"A critical issue facing customer service organizations today is manpower utilization," said Monica Braden, director of OSS for Frontier. "As we acquire new markets, the satisfaction of our customers hinges on how quickly and reliably we resolve service calls. ViryaNet Service Hub will increase the efficiency of our field technicians by ensuring that we respond with the right technician to resolve our customers' service issues."

"We are committed to providing the best possible service to our customers and empowering our employees to quickly and efficiently respond to our customer needs by using strong service processes with quality information, "said Mark Faris, Senior Vice President, Network Operations, XO Communications. "ViryaNet's applications will allow our technicians to interact with other members throughout our organization and provide our customers with a consistent and high quality of service. We will use ViryaNet Service Hub to deepen our relationships with our customers, which is the foundation upon which we have built our business."