ViryaNet forms a long-term relationship with its customers. One of our primary goals is to ensure that our customers continue to realize the benefits from the ViryaNet solution year after year. Toward that end ViryaNet Customer Care and Support is made up of three functions: ViryaNet Customer Support ViryaNet Support stands ready and waiting to assist you should an issue arise. ViryaNet Customer Support is made up of a group of experienced, long- term employees who understand the application deployed for each customer. ViryaNet uses Web-based systems to allow customers to log calls, track the status of the calls, and monitor that progress of each request. ViryaNet Support provides worldwide coverage; our support offices enable us to provide regional and local support in the Americas, Europe, and Asia. Customers can choose from a wide range of service level agreements that best fit their needs. Tiers of service include: Bronze, Silver, and Gold Level. ViryaNet Account Management Each customer is assigned an Account Manager as a single point of contact. Embracing a philosophy of a long-term relationship, the Account Manager strives to ensure that you are exceedingly satisfied with the services that ViryaNet provides and that the application stays current and continues to function as needed. ViryaNet Solutions Consulting ViryaNet ensures that each customer realizes significant ROI. Our Solutions Consulting staff includes industry experts who specialize in areas pertaining to operational and technical best practices. ViryaNet Solutions Consulting works with customers to identify potential process constraints, and to resolve them with either business process changes or with application enhancements. ViryaNet will deploy a team of professionals with experience and knowledge relevant to the scope, objectives, and deliverables of your needs. |