March 12, 2002
Abentel Selected ViryaNet Service Hub to Improve Efficiency and Responsiveness of Its Field Service Organization; Adopts eBusiness Model
ViryaNet's Service Hub and Wireless Workforce Management Solution to Automate 2500 Field Engineers with Mobile Technology
Southborough, Mass. - March 12, 2002 - ViryaNet (NASDAQ: VRYA), a provider of integrated wireless and Web-based software applications for workforce management and the automation of field and enterprise-wide service delivery, today announced that Abentel, a subsidiary of Abengoa, located in Spain, selected ViryaNet Service Hub in Q3 2001 to increase the productivity and responsiveness of its field service organization, and deliver Internet-based, next-generation customer service.
Abengoa is an industrial and technological company, which provides solutions for sustainable development, the information and knowledge society, and the creation of infrastructures. Abentel, part of Abengoa´s Engineering and Construction business area, is focused on the engineering, planning, and construction of telecommunication networks.
Under the terms of the contract, Abentel will use ViryaNet Service Hub, which includes a state-of-the art Service Portal, an Integration Server used to unite external systems, Service Intelligence to assist Abentel's management team with the proactive operation of its business, and mService Gateway to provide mobile field workers with access to critical information.
Abentel will also use ViryaNet's Wireless Workforce Management application to schedule, dispatch, and optimize its 2500 field workers; improve its management of inventory parts and supplies; automate many of the tasks associated with contract administration and maintenance; and unite the many constituents in its service community through Web browsers, cellular telephones, personal digital assistants, and other wireless devices. With ViryaNet Service Hub, Abentel expects to increase its service revenue, improve productivity, reduce capital needs, boost customer satisfaction, and facilitate a global service organization.
"Abentel is a company that is committed to helping organizations derive value from the impact of the new economy," said Pedro Rodriguez, CEO, Abentel. "Everything that we do - every idea that we conceive - is based on a commitment toward customer satisfaction. We realize that to be the best, we must align ourselves with technology companies that share our vision. ViryaNet is such a company. The ViryaNet Service Hub Internet platform and workforce management solution will allow us to mobilize our staff with wireless technology and better serve our customers."
"Abentel wishes to be the leader in its market," said Win Burke, president and CEO, ViryaNet. "Its management team understands the importance of top-quality customer service and the pivotal role its field technicians play in the service delivery process. We are extremely pleased to be helping this world-class customer realize its vision. We are committed to Abentel's success."
Abentel, a subsidiary of Abengoa, is focused on the engineering, planning, and construction of telecommunication networks.
Abentel's services include installing ISDN and ADSL lines, laying fiber optic networks, and deploying networks for leading telecommunications companies around the world. For fixed telephony operators, Abentel provides integral services for network deployment, including design, engineering, construction, and overall project management. To monitor projects and provide subsequent management and operational support, Abentel develops and customizes specific computer applications, including geographic information systems, network deployment management systems, and maintenance systems.
Abentel's client list includes Telefónica de Espana, Jazztel, BT, Uni2, Metrored, Airtel, Amena, and Ericsson Espana.
ViryaNet is a provider of software solutions that improve the quality and efficiency of an organization's service operations. ViryaNet's flagship product - the award-winning ViryaNet Service Hub - combines the power of the Internet, the freedom of wireless technologies, and the resources of ViryaNet's deep service expertise to help companies improve workforce scheduling, dispatching, and activity reporting; customer contract and entitlement automation; and asset, logistics and repairs management.
Customers in the consumer goods, grocery and retail, telecommunications, manufacturing, utilities, third-party maintenance, and other industries use ViryaNet Service Hub to transition complex service business processes into a manageable, scalable Internet operation, with the goal of increasing service revenues, decreasing service costs, and maximizing customer satisfaction.
Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its products, its relationships with its customers, its customer purchases, its future operational plans and objectives, its future business prospects, its future financial performance, and its future prospects for profitability. All forward-looking statements included in this document are based upon information available to ViryaNet Inc. as of the date hereof, and ViryaNet Inc. assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business include market acceptance of and demand for the Company's products, risks associated with a slow-down in the economy, risks associated with the financial condition of the Company's customers, risks associated with the events associated with the September 11, 2001 terror attacks in the US, risks associated with competition and competitive pricing pressures, risks associated with increases in costs and operating expenses, risks in technology development and commercialization, the risk of operating losses, risks in product development, risks associated with international sales, and other risks that are set forth in ViryaNet's Form F-1, as amended, declared effective by the SEC on September 19, 2000, and the other reports filed from time to time with the Securities and Exchange Commission. Reported results should not be considered an indication of future performance. You should not place undue reliance on these forward-looking statements, which speak only as the date hereof. ViryaNet disclaims any obligation to publicly update or revise any such forward-looking statements to reflect any change in our expectations or in events, conditions, or circumstances on which any such statements may be based, or that may affect the likelihood that actual results will differ from those set forth in the forward-looking statements.
We'd love to show you how ViryaNet can help you find the optimal operating point for your service organization, save dollars, and provide better service.